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Old 11-17-2011, 10:41 AM   #21
Webkinz :)
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Default Re: Birhtday gifts?

I looked at Webberlily's link and im sure it would help.just follow what she said and go to the "Other" button and at the bottom you type in your error then of course you fill out the other spaces too
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Old 11-17-2011, 01:54 PM   #22
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Default Re: Birhtday gifts?

View Post Originally Posted by Webberlily
How did you write? usually email is a waste of time. Try going through the Customer Service forms on the WW login page.

Customer Support - Comments & Suggestions - Our question does not appear above:

Webkinz

THANK YOU! I really hope it helps! I will let you know You made my day
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Old 11-17-2011, 11:58 PM   #23
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Default Re: Birhtday gifts?

Hey Taku2, I am pretty sure that you are right and this is a new glitch. I didn't get a token or a notification either on my birthday this year.
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Old 11-18-2011, 12:04 PM   #24
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Default Re: Birhtday gifts?

Happy Birthday. I would Contact Ganz - they'll send one right out to you.
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Old 11-18-2011, 04:48 PM   #25
Diabetes Awareness
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Default Re: Birhtday gifts?

I know I'm late but Happy Birthday Taku2!! I had a birthday in July and I got my letter and gift so yeah, there must be a glitch with it right now, I'm sure they'll fix it. I would send you a gift if you were on my friend's listanyways, hope you had a great day! And don't worry, Webkinz would never forget you either!
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Old 11-19-2011, 02:01 PM   #26
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Default Re: Birhtday gifts?

so i wrote them over that link and i recieved an answer, which didn't really makes me happy either.

Text
Hello,

Thank you for your question.

You had an issue with receiving a prize from Webkinz World. If you did not receive your prize please make sure to check your dock for the item. Please try to log out of your account and then back into your account. Missing items have been noted in accounts that may have items stored improperly (items blocking doorways, overloading rooms excessively with items). For more information on how to store items and decorate rooms correctly please refer to the Webkinz Guide, which can be found in the 'Things to Do' menu once you log-in.

Please be advised that, as stated in our User Agreement, the website and all materials contained on it are provided on an 'as is' and 'as available' basis, without warranties of any kind, either expressed or implied. Any lost or missing items resulting from a minor anomaly on the website will NOT be awarded. For more information please refer to the User Agreement located on the main Webkinz homepage.

We are aware that sometimes technical problems do arise while using the website and we continue to address these issues. Our technical team works very hard to not only fix problems as they arise but also to make sure that once an issue is identified and fixed, it does not reoccur.

We apologize for any inconvenience this issue may have caused

Thank you,

Webkinz Consumer Support



so, what shall i do now?

Thanks for all your help
Taku2 is offline Female
Old 11-19-2011, 03:43 PM   #27
victory
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Default Re: Birhtday gifts?

Happy birthday, first of all!

It probably takes time for the letter to get sent through. You usually get a piece of cake & a wish token. Try again later.

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