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Old 12-27-2010, 03:31 PM   #1
Lil Kinz
mwalt is an unknown quantity at this point

Thumbs down Unanswered: Big Pile of Kinzcash Bed freezes/locks room

Account Type: Deluxe
Time zone: US
On Christmas day I adopted the capricorn goat. When I tried to go to the room it appeared in, the account would freeze halfway through loading the furniture. I contacted ganz to report the problem on the 27th as it was still unresolved. They didn't see any problems, but I was unable to access the room until they removed the furniture from the room and placed it in my dock. I was then able to access the room. All appeared to be going well until I placed the Big Pile of Kinzcash Bed back into the room. It loaded at first, but when I tried to rotate the bed one time to put it into the position I wanted a loading bar appeared and froze. I was able to leave the room, but when I tried to go to my room again the account froze again. Called Ganz back to have them place the item in my dock again. They also tried to move the bed and apparently were able to do so on their end, but I was once again locked out of that room. FInally requested that they just place the bed back in the dock so that I can at least access this room. No other solutions offered on their end. It is frustrating to spend $8-9 dollars for a virtual only item that freezes your account if you attempt to use it. Grrr. I will rethink purchasing items from the estore in the future.
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