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Old 01-18-2008, 08:20 PM   #1
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Blueeyes2007 will become famous soon enough

Default Unanswered: Beware entering trading card code and get logged out

Here is my problem

I just purchased several trading cards Series 1, so I was anxious to enter the codes tonight to see what surprises were in store for me. Everything was going well I opened 5 packs entered the codes without a problem. When I got to my sixth pack I entered the code, I got a little worried when I seen the dreaded (Please Wait) message in the bottom right of the screen. I was instantly logged out.

I logged back in to see what I had received and guess what it was nothing. My kincash was the same and no new items in my dock. I tried to enter the code again, because I figured that the code didn't go through if I did not get any new items, so I entered the code that logged me out again, and guess what I received the message that code was already used. (ya by me & I didn't get anything)

I waited a few minutes played a few games and went back to the code shop to enter more codes.
I opened the seventh pack entered the first code no problem.
I then entered the second code and Guess what I was logged out again.
Guess what else I didn't get anything for the code again.
I played a few more games and decided to go back to the code shop yet again.
This time I went to enter the code, I noted the amount of kincash & items in my dock so I definitely knew, without a doubt, that I didn't receive anything, if I was logged out.
It happened again.

I was logged out & didn't receive anything for my code.
This happened between 7:00 and 7:39 tonight.
Now I am afraid to enter the rest of the trading card codes for fear I will loose out on more items.


This occasionally happens when I have tried to sell items in the w-shop & use kinpost, but when I log back in the items were back in your dock that you were selling or sending.


Anyone have any suggestions for me
Can I do anything to find out where my items went, or get replacement codes.


Here is a picture of my screen before I was logged out.

Click the image to open in full size.


Thank you everyone for the help.
Blueeyes2007 is offline Female
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Old 01-18-2008, 08:46 PM   #2
JESS1CA
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Default Re: Beware entering trading card code and get logged out

I'm sorry!
Call GANZ at 1-866-WEB-KINZ
I believe they are closed but you can try on monday!
Old 01-18-2008, 08:58 PM   #3
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Blueeyes2007 will become famous soon enough

Default Re: Beware entering trading card code and get logged out

I have contacted them. I left a message with my name, brief description of what happened & my number.

---------- Blueeyes2007 added 8 Minutes and 37 Seconds later ----------

Has this ever happened to anyone else, or is it just a random problem that only I seem to be running into.

Last edited by Blueeyes2007; 01-18-2008 at 08:58 PM.. Reason: Automerged Doublepost
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Old 01-19-2008, 09:25 AM   #4
pinkdottedbow
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Default Re: Beware entering trading card code and get logged out

That is so strange! I hope you get your prizes!
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Old 01-19-2008, 12:06 PM   #5
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Default Re: Beware entering trading card code and get logged out

call Ganz immediately 1-866-WEB-KINZ it has happened to me well not with cards but if you are buying or seeing how much something will cost if you sold it like a few days ago with my trophy i went to see how much i click exit then logged out and it was gone so call Ganz or email em
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Old 01-19-2008, 01:35 PM   #6
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Blueeyes2007 will become famous soon enough

Default Re: Beware entering trading card code and get logged out

Thank you for your advice everyone
I have contacted ganz by phone & email.
Just waiting for their reply.
Blueeyes2007 is offline Female
Old 01-19-2008, 02:01 PM   #7
Ratqueen
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Default Re: Beware entering trading card code and get logged out

I think being logged out (usually at the worst time) unfortunately happens often to a lot of us. Whenever I do something important, like registering a new pet, entering codes, buying a new room, etc, I try to do it at a time when Webkinz is least likely to be overloaded. Usually I do that late at night, just before going to bed. I haven't had a major problem like this so far.
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