Webkinz Insider - Not affiliated with Ganz or Webkinz.

Welcome to WI!


Free Webkinz Codes

Ads  Remove Ads

Become an Insider Insider Subscriber and make these ads go away!
Go Back   Webkinz Insider Forum > WebkinzInsider.Com > Somebody Help!

Welcome to the Webkinz Insider Forum forums.

You are currently viewing our boards as a guest which gives limits your access to many of our other features. By joining our FREE community you will have access to post topics, communicate privately with other members (PM), removal of some (including the "in-text") ads, respond to polls, upload content and access many other special features, such as trading, and entering contests! Registration is fast, simple and absolutely free so please, join our community today!

If you have any problems with the registration process or your account login, please contact us.
Closed
 
LinkBack Thread Tools Display Modes
Old 01-02-2009, 01:10 PM   #1
Webkinz :)
 
Action Girl's Avatar
Action Girl is a jewel in the roughAction Girl is a jewel in the rough

Default Unanswered: Better to Call or Email Ganz with a problem?

I've put three figure codes in this week that didn't add to my "collected" count in the charm forest. I'd really like to get to nine so I can open the next level of the game. Have WI members had more success with a phone call or E-mail. Or am I just out of luck either way. Thank you for your time and Happy New Year to all.
Action Girl is offline
Sponsored Links
Old 01-02-2009, 01:12 PM   #2
hite n Fluffy Love!
Gift Guru
 
calabelle's Avatar
calabelle is a creator of wonder
calabelle is a creator of wondercalabelle is a creator of wondercalabelle is a creator of wondercalabelle is a creator of wondercalabelle is a creator of wondercalabelle is a creator of wondercalabelle is a creator of wondercalabelle is a creator of wondercalabelle is a creator of wondercalabelle is a creator of wondercalabelle is a creator of wondercalabelle is a creator of wondercalabelle is a creator of wonder

Default Re: Better to Call or Email Ganz with a problem?

I had much better sucesss with the phone. I tried email and it took them days to get back and it was an automatic response! The email told me to fill in my account info and then wait to hear back? The phone call is to leave a msg and they will call back. I called that morning, left a message (my phone number) got the call back that afternoon!! and got the help I needed. Good Luck!
calabelle is offline Female
Old 01-02-2009, 01:21 PM   #3
I See Dead
Webkinz :)
 
smallfry120's Avatar
smallfry120 is a name known to allsmallfry120 is a name known to allsmallfry120 is a name known to all

Default Re: Better to Call or Email Ganz with a problem?

I would definitely say Call. I emailed them and kinzeville news about glitches. I NEVER got a reply. Thankfully the glitches cleared on their own. But it seems to me that Ganz is not reliable on email. I think you will most likely have better luck if you call. It makes your problem seem more urgent too, so they will try and reply more quickly.

Good luck! Hope I helped!

Sincerely,

Smallfry120
smallfry120 is offline Female
Old 01-02-2009, 01:37 PM   #4
Webkinz :)
chatnoir25 is on a distinguished road

Default Re: Better to Call or Email Ganz with a problem?

I could be wrong but doesn't the "collected" count refer to how many virtual figurines you've found in the forest? Also, you have to enter in 40 figurines to get up to level 9, so it doesn't go up a level every time you add in a figure. Good luck!!
chatnoir25 is offline Female
Old 01-02-2009, 03:31 PM   #5
Webkinz :)
 
Action Girl's Avatar
Action Girl is a jewel in the roughAction Girl is a jewel in the rough

Default Re: Better to Call or Email Ganz with a problem?

The number of virtual figures I have doesn't match the number listed, so I'd say, either way, my site is glitched. I really hope your incorrect about needing 40 figures to enter the forrest (I'm never shelling out that much money to enter one small segment of the site).
Action Girl is offline
Old 01-02-2009, 03:42 PM   #6
hite n Fluffy Love!
Gift Guru
 
calabelle's Avatar
calabelle is a creator of wonder
calabelle is a creator of wondercalabelle is a creator of wondercalabelle is a creator of wondercalabelle is a creator of wondercalabelle is a creator of wondercalabelle is a creator of wondercalabelle is a creator of wondercalabelle is a creator of wondercalabelle is a creator of wondercalabelle is a creator of wondercalabelle is a creator of wondercalabelle is a creator of wondercalabelle is a creator of wonder

Default Re: Better to Call or Email Ganz with a problem?

ActionGirl, the virtual figurines and the figurines codes you enter are not the same thing.
The figurines you enter goes to the levels 1-9
You do need 40 figurines codes to get to level 9

The virtual figurines is another different collection. Once you click a fairy, you may get one of the 48 virtual figurines to collect so those are the ones that go in the that collection of 48. Here's a guide with pictures that can help explain:
http://www.webkinzinsider.com/forum/...e-t417302.html
calabelle is offline Female
Old 01-03-2009, 08:12 AM   #7
Webkinz :)
 
Action Girl's Avatar
Action Girl is a jewel in the roughAction Girl is a jewel in the rough

Default Re: Better to Call or Email Ganz with a problem?

Thank you for the additional information Calabelle. I'll check out the link, because honestly, I'm still VERY confused about certain areas in Webkinz World. Their site guide only seems to cover the basics.
Action Girl is offline
Old 01-03-2009, 09:56 AM   #8
Webkinz :)
 
PugsRock's Avatar
PugsRock is the cats pajamas!PugsRock is the cats pajamas!PugsRock is the cats pajamas!PugsRock is the cats pajamas!PugsRock is the cats pajamas!PugsRock is the cats pajamas!

Default Re: Better to Call or Email Ganz with a problem?

I would call. You get an immediate response. And although it's easier to report a problem by typing it than saying it, I'd go with calling.

-Pugs
PugsRock is offline Female
Old 01-03-2009, 09:57 AM   #9
Banned
dotdotduck is the epitome of excellencedotdotduck is the epitome of excellence
dotdotduck is the epitome of excellencedotdotduck is the epitome of excellencedotdotduck is the epitome of excellencedotdotduck is the epitome of excellencedotdotduck is the epitome of excellencedotdotduck is the epitome of excellencedotdotduck is the epitome of excellencedotdotduck is the epitome of excellencedotdotduck is the epitome of excellencedotdotduck is the epitome of excellence

Default Re: Better to Call or Email Ganz with a problem?

I think its better to call cause lots of times when you email them you get an automated message back that doesn't really help...
dotdotduck is offline
Old 01-03-2009, 10:13 AM   #10
OOO Ghostkinz!
Gifted
 
Dixiecup's Avatar
Dixiecup is epic beyond epicnessDixiecup is epic beyond epicnessDixiecup is epic beyond epicnessDixiecup is epic beyond epicnessDixiecup is epic beyond epicnessDixiecup is epic beyond epicness
Dixiecup is epic beyond epicnessDixiecup is epic beyond epicnessDixiecup is epic beyond epicnessDixiecup is epic beyond epicnessDixiecup is epic beyond epicnessDixiecup is epic beyond epicnessDixiecup is epic beyond epicnessDixiecup is epic beyond epicnessDixiecup is epic beyond epicnessDixiecup is epic beyond epicnessDixiecup is epic beyond epicnessDixiecup is epic beyond epicnessDixiecup is epic beyond epicnessDixiecup is epic beyond epicnessDixiecup is epic beyond epicness

Default Re: Better to Call or Email Ganz with a problem?

Hi, Action Girl, here is how to find out how many figurines you have in your Woodland wonders collection. You will discover that they are all there. Follow the picture sequence and at the bottom of that last one it will show you how may yo have and how many to the next unlock
Click the image to open in full size.

Click the image to open in full size.

Click the image to open in full size.
Dixiecup is offline Female
Closed

Tags
~~~franks!~~~

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are On



All times are GMT -5. The time now is 01:20 AM.



Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2016, vBulletin Solutions, Inc.
SEO by vBSEO ©2011, Crawlability, Inc.
Copyright © 2007-2013 Kopi Enterprises, LLC
WebkinzInsider.Com is not an official site of, sponsored by, nor affiliated with Ganz, Inc, Webkinz, Lil'Kinz, or Kinzville Newz and all character names, logos, and images are trademarks owned by Ganz, Inc.
no new posts