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Old 02-03-2008, 05:32 PM   #1
beccanae is an unknown quantity at this point

Angry Unanswered: Best Way Contact Ganz

I was wondering what would be my best option in contacting Ganz. It seems going the email route does not work. My account has a polar bear that never received its adoption gift or room and this happened the day after Christmas. My daughter adopted an elephant got an error message saying the item she received in her bonus adoption gift could not load. It never showed what she received and no unexpected items have shown up in her dock. Today she got logged off while putting a rare dresser in one of her pet's room. It has now disappeared and my understanding is that if it doesn't magically show back up there is nothing Webkinz can do to bring it back. It was from the new outdoor room theme from the trading cards but I sent it to her in kinzpost because I got it from a code on my account. We really love playing Webkinz but these glitches are getting really tiring! It is hard for me to see my daughter getting frustrated and upset about something that should be fun!
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Old 02-03-2008, 05:36 PM   #2
LittleMIssFilipina is on a distinguished road

Default Re: Best Way Contact Ganz

Since you say your daughter im assuming that your a parent.In which i believe you should call ganz and hopefully you'll get a nice person in which will find your "stuck" missing items and will restore it to your daughters dock.If you dont get a nice person since your gifted you could just trade items to get those that are missing from your daughters account.hope this helps!
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Old 02-03-2008, 05:44 PM   #3
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Default Re: Best Way Contact Ganz

Have you tried leaving a comment found on the log in page my understanding is they will get back to you...I dont know it for sure because I left a concern with them today and I am sure it will take a few days ??? Good luck
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Old 02-03-2008, 05:46 PM   #4
beccanae is an unknown quantity at this point

Default Re: Best Way Contact Ganz

Yes I have sent an email from the comment page for each problem. The adoption problem got a response with information for me to send back to Ganz. I did but have heard nothing further about it. The other issues are so new of course all I have gotten is the automated response.
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Old 02-03-2008, 06:11 PM   #5
Horsiesgal is an unknown quantity at this point

Default Re: Best Way Contact Ganz

That is exactly of what happened to my brother. You need to call them. My aunt is conected to Ganz so it's alittle easier for me to contact them but still. You need to contact them right away. If not the problem will take alittle whiles to get taken care of. Also WW is messed up because Ganz sold millons of Webies for Christmas.
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Old 02-03-2008, 08:19 PM   #6
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Default Re: Best Way Contact Ganz

I would call them. even though this has never happened 2 me, i know would either call or be upset.
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Old 02-04-2008, 03:50 AM   #7
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gracedarling is an unknown quantity at this point

Default Re: Best Way Contact Ganz

I need to contact ganz about a couple of problems they are just ignoring when I send a comment through their woefully inadequate 'comments' section. I am though, in the UK, so phoning could be really expensive. Are there any other reliable options??
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