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Old 05-06-2008, 05:01 PM   #1
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lexis rae is on a distinguished road

Default Unanswered: Banned from the Code Shop Can somebody help

Sunday morning around 10 a.m. I was entering a bunch of trading cards and enter incorrect numbers too many times. I was banned for 24 hours and I still can't get in. I keep getting the same message - that I have to wait one day before trying again. But that should have be over by Monday morning. I think the message is just stuck on my account. Is there someone I can contact to help?
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Old 05-06-2008, 05:46 PM   #2
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Default Re: Banned from the Code Shop Can somebody help

Hi! You can contact ganz. There email is support@webkinz.com

I believe they also have an 800 number but I am unsure of what it is!
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Old 05-06-2008, 05:49 PM   #3
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Default Re: Banned from the Code Shop Can somebody help

DO NOT try to enter for 24 hours. What they mean is that if you go in the Code Shop, you will be banned for another 24 hours. So if you were banned, and 23 hours later, you try to go in, it will be extended ANOTHER 24 hours.
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Old 05-06-2008, 06:17 PM   #4
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lexis rae is on a distinguished road

Default Re: Banned from the Code Shop Can somebody help

you have got to be kidding!

Where is all this written down in the rules - how are you suppose to know these things. I didn't know that if you enter the wrong code a couple of times you would be locked out and I sure didn't know that you had to stay out of the Code Shop for 24 hours plus 1 min!! Ridiculous. I understand the lock out - so nobody steals from them, but the 24 hours + 1 min is Ridiculous.
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Old 05-06-2008, 06:33 PM   #5
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Default Re: Banned from the Code Shop Can somebody help

That happened at the adoption center
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Old 05-06-2008, 06:39 PM   #6
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Default Re: Banned from the Code Shop Can somebody help

Sorry to hear you have this problem. You could also try and erase your cookies and temporary files. It may refresh and work for you.
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Old 05-06-2008, 06:39 PM   #7
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Default Re: Banned from the Code Shop Can somebody help

ya
you get banned for 24 hours and then if you keep on trying it's just adding another 24 hours per try
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Old 05-06-2008, 07:04 PM   #8
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Default Re: Banned from the Code Shop Can somebody help

I suggest clearing you cache, and if that doesn't help, I would contact GANZ: support@webkinz.com
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Old 05-06-2008, 07:14 PM   #9
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Default Re: Banned from the Code Shop Can somebody help

I tried to enter some tc codes without my reading glasses and was banned, but I was able to re-enter the codes (with glasses) after midnight. Technically, I was banned for 3 or 4 hours.

Call Ganz and let them fix it. ((HUGS)) to you. I can imagine how frustrating it must be. I wanted to call and tell them I'm not a cheat, I just can't see!
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Old 05-07-2008, 05:26 AM   #10
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Default Re: Banned from the Code Shop Can somebody help

View Post Originally Posted by lexis rae
Sunday morning around 10 a.m. I was entering a bunch of trading cards and enter incorrect numbers too many times. I was banned for 24 hours and I still can't get in. I keep getting the same message - that I have to wait one day before trying again. But that should have be over by Monday morning. I think the message is just stuck on my account. Is there someone I can contact to help?
I understand how frustrating this may be - and waiting 24 plus may be your best solution (it often takes Ganz a lot longer than 24 hrs to respond to a problem).

It might help if you think about why Ganz did this - it's to protect you and everyone else from those people who do cheat. It would be a lot worse to enter your code correctly only to find out that someone with some time to kill guessed your code by tying in lots of codes until they found one that would work (as has been done in the past before Ganz put this safeguard in place).

If you make a similar mistake at a Bank Machine (3 x wrong code) the machine actually takes your card and you have to wait for the machine to be emptied to get it back!

You might consider emailing Ganz though about how confusing the "try again and get rebanned" rule is - it's easy to forget exactly when you were banned and try 23 hrs later and then keep trying every 2 to 3 hrs after that not realizing you were lengthening your "time out"!

Hope you made it back in!

Last edited by Jarrah; 05-07-2008 at 05:29 AM..
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