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Old 12-04-2007, 06:23 PM   #11
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Summer3379 is a jewel in the roughSummer3379 is a jewel in the rough

Default Re: Banned from Code Shop... for awhile

Maybe you should pm wendy or justin for their advice if you are really concerned!
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Old 12-04-2007, 08:34 PM   #12
fleurfrance
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Default Re: Banned from Code Shop... for awhile

Email them at support@webkinz.com for now. I'm not sure of the phone number, but I know they have one and it should be listed on the Customer Support page. That's all you can really do at the moment, sorry about the trouble it's caused you.
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Old 12-06-2007, 01:39 AM   #13
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Default Re: Banned from Code Shop... for awhile

Their phone number is 1-866-WEB-KINZ (1-866-932-5469)
Their hours are Mon - Fri, 9-5 EST

When you phone, you start in an automated system that basically tells you to email them. After your 2nd email (the one after the first that just gets you a form-letter response), they will reply with a code number. You need to enter that code, leave a message, and they will call you back (1-3 days).
Try using 2407 as the code entry.

There has been a direct line number posted here on the forums in the past
1-905-WEB- KINZ
press 0 to get to the operator

I have not used the direct line number, but others here have claimed some success with them.

If you want to go through email, it is support@webkinz.com
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Old 12-06-2007, 03:19 PM   #14
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Default Re: Banned from Code Shop... for awhile

View Post Originally Posted by CharmCity
This happened to me this past week. It originally said I was banned for 24 hours but it turned out to be 3 days!!! Contacted Ganz but although I didn't hear from them, the problem was resolved.

Me too!! I was locked out for one day - three days ago. I'm going to contact support via the email address posted here.....thanks!!!!!!!!!

The support available in the webkinz website is not helpful.
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Old 12-06-2007, 03:36 PM   #15
ChloeAlaina16
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ChloeAlaina16 is a jewel in the roughChloeAlaina16 is a jewel in the rough

Default Re: Banned from Code Shop... for awhile

That happened to me, too, i emailed them, and it wasn't fixed until two days later and i never heard from them. I messed up again to many times, and i still have more than half of my trading card box to enter! I know what you mean! I keep entering Z's and S's and 7's and 8's and so forth wrong!!
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Old 12-06-2007, 04:38 PM   #16
Oreo1987
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Default Re: Banned from Code Shop... for awhile

Thank you all for your inputs. It has been 1 week exactly today... thats one long day if you ask me!! I'm going to e-mail them when I find some time. Hopefully that will work.
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Old 12-06-2007, 04:44 PM   #17
ChloeAlaina16
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ChloeAlaina16 is a jewel in the roughChloeAlaina16 is a jewel in the rough

Default Re: Banned from Code Shop... for awhile

I just emailed them, lol. Hopefully, they will fix it!
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Old 12-07-2007, 03:02 PM   #18
Oreo1987
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Default Re: Banned from Code Shop... for awhile

View Post Originally Posted by ChloeAlaina16
I just emailed them, lol. Hopefully, they will fix it!
Last night it still wasn't working, but today it is! I don't know if it was the message through the "contact us" I sent them a few days ago or your message that worked, or if they consider a day a week (because thats how long I was banned for.) lol But anyway, it's back to working now! Thanks everyone!
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Old 12-07-2007, 03:04 PM   #19
WATERMELON
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Default Re: Banned from Code Shop... for awhile

I'm glad it's working for you again.
Old 12-07-2007, 04:41 PM   #20
piggypower4 or verde
Banned
luvswebkinz4 is an unknown quantity at this point

Default Re: Banned from Code Shop... for awhile

that happened to my sis too. we also got a box of Tc's and split them, i let her have the vtc's she was entering the codes and it banned her.
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