Rare times in local KT. Place your mouse over times and items for time conversions and info.
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Email them at firstname.lastname@example.org for now. I'm not sure of the phone number, but I know they have one and it should be listed on the Customer Support page. That's all you can really do at the moment, sorry about the trouble it's caused you.
Their phone number is 1-866-WEB-KINZ (1-866-932-5469)
Their hours are Mon - Fri, 9-5 EST
When you phone, you start in an automated system that basically tells you to email them. After your 2nd email (the one after the first that just gets you a form-letter response), they will reply with a code number. You need to enter that code, leave a message, and they will call you back (1-3 days).
Try using 2407 as the code entry.
There has been a direct line number posted here on the forums in the past
press 0 to get to the operator
I have not used the direct line number, but others here have claimed some success with them.
That happened to me, too, i emailed them, and it wasn't fixed until two days later and i never heard from them. I messed up again to many times, and i still have more than half of my trading card box to enter! I know what you mean! I keep entering Z's and S's and 7's and 8's and so forth wrong!!
I just emailed them, lol. Hopefully, they will fix it!
Last night it still wasn't working, but today it is! I don't know if it was the message through the "contact us" I sent them a few days ago or your message that worked, or if they consider a day a week (because thats how long I was banned for.) lol But anyway, it's back to working now! Thanks everyone!
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