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Happy New Year everyone! My darling granddaughter is having trouble with a code. Is this typical after Christmas? I have left a message with Ganz but I realize it is a holiday and don't expect a response until Monday. Anyone else having the same problem? Thanks!
Thanks guys. The error message is "Your Secret Code is not correct". I am trying to help her using the telephone (we are 400 miles apart) so I think Ganz is my best bet. I also had three different people read the code to me just to make sure she was telling me the right numbers.
My friend got a strawberry clouded leopard before, and It said that the code was already used. It's beacause somebody randomly typed codes and got it. My friend didn't call, there's the FAQ or the parents corner(I can't remember which one) and u look under the problems with codes, and you'll find it, after that you just have to fill something out. That's what my friend did, she got her pet back.
Thanks to everyone who responded. Emeraldbooo, I will try that now. I checked her series of letters and numbers and I think she is reading something wrong. All my pets have eight digits with the series: LL###LLL. She gave me: LLL##LLL. We will see. Insiders are the best!
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