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Old 01-01-2011, 11:13 AM   #1
elcome Spring!!
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Default Answered: bad code for Webkinz

Happy New Year everyone! My darling granddaughter is having trouble with a code. Is this typical after Christmas? I have left a message with Ganz but I realize it is a holiday and don't expect a response until Monday. Anyone else having the same problem? Thanks!
jenndriver is offline Female
Best Answer - Posted by heart891011
i would ask a parent (in this case you) to call ganz
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Old 01-01-2011, 11:54 AM   #2
Webkinz :)
 
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Default Re: bad code for Webkinz

It sounds like you've done everythng right, the only thing you can do is be patient
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Old 01-01-2011, 12:15 PM   #3
PEEP!
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Default Re: bad code for Webkinz

Actually they rarely respond quickly to emails like that if they do at all. When you have a problem with codes you need to call them 1866 webkinz.

What is wrong is she getting a message saying the code is used? If so someone must have randomly entered codes until they got one that worked.
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Old 01-01-2011, 12:37 PM   #4
elcome Spring!!
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Default Re: bad code for Webkinz

Thanks guys. The error message is "Your Secret Code is not correct". I am trying to help her using the telephone (we are 400 miles apart) so I think Ganz is my best bet. I also had three different people read the code to me just to make sure she was telling me the right numbers.
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Old 01-01-2011, 12:40 PM   #5
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Default Re: bad code for Webkinz

My friend got a strawberry clouded leopard before, and It said that the code was already used. It's beacause somebody randomly typed codes and got it. My friend didn't call, there's the FAQ or the parents corner(I can't remember which one) and u look under the problems with codes, and you'll find it, after that you just have to fill something out. That's what my friend did, she got her pet back.
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Old 01-01-2011, 12:52 PM   #6
ebkinz Day - YAY!
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Default Re: bad code for Webkinz

We registered a new pet this morning, so I know that part works; must be something wrong with the code she has. So sorry this happened to her! I hope Ganz will make it good.
WetNose is offline Female
Old 01-01-2011, 12:55 PM   #7
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Default Re: bad code for Webkinz

I'm so sorry. I hope everything works out and she is able to log on her pet
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Old 01-01-2011, 01:27 PM   #8
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Default Re: bad code for Webkinz

I hope she can log her pet in.
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Old 01-01-2011, 04:31 PM   #9
elcome Spring!!
Webkinz :)
 
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Default Re: bad code for Webkinz

Thanks to everyone who responded. Emeraldbooo, I will try that now. I checked her series of letters and numbers and I think she is reading something wrong. All my pets have eight digits with the series: LL###LLL. She gave me: LLL##LLL. We will see. Insiders are the best!
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Old 01-01-2011, 05:43 PM   #10
;)
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Default Re: bad code for Webkinz

In their customer service section, there is a form you can fill out if the code was used, or if it keeps saying its not correct- HERE - I Hope it all works out!
CandyCanez is offline Female
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