| 12-23-2008, 07:26 PM || #1 |
Join Date: Apr 2008
| | Unanswered: Assistance Needed with Password Reset
A friend of mine, and fellow Webkinz Insider forum member, is having problems with her password. She forgot her password, and followed the instructions for having her account password reset.
She received an email with a link to click for further information. She did so and was informed that her password has been reset to a new, temporary password that has been emailed to her. She should then use that temporary password to log in and change her password to something more secure.
Trouble is that the second email - the one containing the temporary password - never arrives. Yes, she has checked her spam folders repeatedly. Yes, she even requested the password reset again, thinking it might have been a glitch, but the second email never shows up.
She has written to the site admin found under the "Contact Us" page several times and has not received a response. She cannot request help here herself, as she cannot log in to post...which is why I'm doing this for her!
If a Forum Moderator or Admin could contact me via PM, I will gladly supply any necessary information. Thanks!!
| || |