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Old 12-23-2008, 07:26 PM   #1
Rage74
Webkinz :)
Rage74 is an unknown quantity at this point

Default Unanswered: Assistance Needed with Password Reset

A friend of mine, and fellow Webkinz Insider forum member, is having problems with her password. She forgot her password, and followed the instructions for having her account password reset.

She received an email with a link to click for further information. She did so and was informed that her password has been reset to a new, temporary password that has been emailed to her. She should then use that temporary password to log in and change her password to something more secure.

Trouble is that the second email - the one containing the temporary password - never arrives. Yes, she has checked her spam folders repeatedly. Yes, she even requested the password reset again, thinking it might have been a glitch, but the second email never shows up.

She has written to the site admin found under the "Contact Us" page several times and has not received a response. She cannot request help here herself, as she cannot log in to post...which is why I'm doing this for her!

If a Forum Moderator or Admin could contact me via PM, I will gladly supply any necessary information. Thanks!!
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Old 12-23-2008, 07:52 PM   #2
I have bunches of
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benandhansmom will become famous soon enough

Default Re: Assistance Needed with Password Reset

so she lost her password on and ? she could start a new account... how much webkinz were on the one she lost? i suggest you should find somewhere to get in contact with ganz... i think the founder of this site may be able to help you with contacting. i forgot her username but you might be able to talk to justin or mootooyou and they can help you get in contact. i have heard him say on the home page he has gotten in contact with the members of ganz many times. if this doesnt work, did your friend print out that sheet with the password and all? if she can find that, she finds her password. good luck! thats about all i can tell you. if none of this works, she might be able to share an account with you...
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Old 12-23-2008, 08:54 PM   #3
Rage74
Webkinz :)
Rage74 is an unknown quantity at this point

Default Re: Assistance Needed with Password Reset

No, she lost her password for WI only. Her Webkinz World account is just fine.
Rage74 is offline
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