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Old 07-03-2008, 02:54 PM   #1
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Exclamation Unanswered: Asked for password by GANZ?

When ganz calls you on the phone to work on a problem, do they ask for your password? This may be a silly question, but I thought they were never supposed to ask for it. Well, someone called me today about an issue and they asked for it. I thought maybe they were able to access accounts already with all the info they have from when we signed up. Maybe they would ask for the password to confirm that WE are who WE say we are - not scammers? I mean, how do I really know I'm talking to someone from ganz?

Last edited by magicw; 07-03-2008 at 05:08 PM..
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Old 07-03-2008, 02:56 PM   #2
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Default Re: Asked for password?!

hmm.

Thats a good Question!

I have never tried contacting Ganz before...
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Old 07-03-2008, 03:09 PM   #3
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Default Re: Asked for password?!

This was my first time having an individual problem (not a general glitch) and having someone call.
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Old 07-03-2008, 03:12 PM   #4
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Default Re: Asked for password by GANZ?

me neither i would try to pm FIA she would probley know!
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Old 07-03-2008, 03:12 PM   #5
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Default Re: Asked for password by GANZ?

No, they don't ask for your password. I have talked with them over the phone twice and the lady that was helping me said she didn't need my password...just the log in name.
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Old 07-03-2008, 03:15 PM   #6
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Default Re: Asked for password by GANZ?

Ganz called me and they did ask for my password. I know it was them because my caller ID said Ganz. Also, the guy did fix all my issues of stuck pets and items. You can always change your password right after you hang up if you're worried about it.
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Old 07-03-2008, 03:16 PM   #7
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Default Re: Asked for password by GANZ?

I don't know but someone hacked my account and they sent me a new password so they know mine now then
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Old 07-03-2008, 03:27 PM   #8
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Default Re: Asked for password by GANZ?

While I was talking to her, she asked me to hold and then came back after several minutes and said she had been on my account (actually this one's my daughter's). Then I went on, while still on the phone, and everything seemed okay. I did change the password as soon as I got off the phone with her just in case. Unfortunately my problem was not solved, but that's a story for another thread...
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Old 07-03-2008, 03:53 PM   #9
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Default Re: Asked for password by GANZ?

maybe this will help or not

Last edited by !!!yay; 08-17-2008 at 08:33 PM..
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Old 07-03-2008, 03:54 PM   #10
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Default Re: Asked for password by GANZ?

click on it
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