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Old 09-02-2009, 01:02 PM   #1
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Default Unanswered: (Asian) Arte's Gem Hunt Log-out?

Is anyone else with an Asian account having problems doing Arte's Gem Hunt? I was doing my dailies and everything was fine until I tried to do the Gem Hunt. 3 times in a row now, I get the "please wait", immediately followed by an "I'm sorry, we can't connect to Webkinz World" and it logs me out.
Please don't tell me to clear my cache - I've already done that and everything else seems to be working just fine.
Seems like every time there is an unscheduled, or extended, maintenance (like today, when they removed the space them from the W shop), there is something (or, more than likely, several things) that don't work right. Frustrating...
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Old 09-02-2009, 02:11 PM   #2
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Default Re: (Asian) Arte's Gem Hunt Log-out?

I think this is a general problem with the Asian accounts. People have mentioned it (and I am having the problem - actually not just with gem hunt, I can't get into the curio shop at all) on the Asian rare tracking thread.
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Old 09-02-2009, 02:13 PM   #3
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Default Re: (Asian) Arte's Gem Hunt Log-out?

Yep, having the same problem on my asian accounts.
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Old 09-02-2009, 02:17 PM   #4
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Default Re: (Asian) Arte's Gem Hunt Log-out?

I get logged out too, every time I try to enter the Curio Shop on Asian accounts. I can't even get as far as the Gem Hunt. But on euro and north american accounts, the Curio Shop and the Gem Hunt are working fine.
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Old 09-02-2009, 02:56 PM   #5
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Default Re: (Asian) Arte's Gem Hunt Log-out?

Me, too. It tells me it can't log into WW and I will now be logged out. I have been trying on 2 asian accounts since WW came back up this morning. Looks like I won't be getting my fountain this week. I need a couple more gems and can't even go into the curio shop, let alone the gem hunt. I hope they fix it soon.
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Old 09-02-2009, 03:13 PM   #6
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Default Re: (Asian) Arte's Gem Hunt Log-out?

I think it's just a general glitch with all Asian accounts.
Try clearing your cache, it should help fix the problem.
However, if it does not, you should then try using a different
internet browser (i.e - if you are currently using Internet
Explorer, Try using Google Chrome, Safari or Firefox instead).

If you have a North American or Euro account, you can use those
for Gem Hunting because those are working fine.

- Midnights Bliss
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Old 09-02-2009, 03:14 PM   #7
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Default Re: (Asian) Arte's Gem Hunt Log-out?

I called them and they took screen shots of my accounts (both Asians) and they are working on it. It is a bit of a sticky situation...they are going to call me back when it has been fixed.
Right now it seems to be only the Asian accounts that are affected by this.
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Old 09-02-2009, 03:15 PM   #8
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Default Re: (Asian) Arte's Gem Hunt Log-out?

My Asain acct. has been giving me the same problem all day long! Can't stay logged in!
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Old 09-02-2009, 03:17 PM   #9
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Default Re: (Asian) Arte's Gem Hunt Log-out?

I have cleared my cache 4 times today in hopes it would help, no luck. At least they are aware of the problem and can get it taken care of.
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Old 09-02-2009, 06:58 PM   #10
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Default Re: (Asian) Arte's Gem Hunt Log-out?

Right now it's not just asian account. Starting the new day my european account logs me off when i tried to enter the curio shop
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