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Old 06-05-2009, 09:52 AM   #1
Love WW
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Default Unanswered: Arte won't let me search!!

Is anyone having trouble with Arte?? He says I already searched for gems today and I haven't. It is bad enough Doug stole some of my gems and now I can't get some prizes because he is asking for the gems he took. Now Arte won't give me a chance to find more. I think they are in a conspiracy to keep their gems!!!
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Old 06-05-2009, 09:57 AM   #2
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Default Re: Arte won't let me search!!

He just let me search. You can always try logging out and back in. Most of the time this happens it affects everyone. Are you trying to search on an Asian account by chance? If you are you will have to wait until noon EST (2am KT) for the maintenance to reset the Gem Hunt.
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Old 06-05-2009, 10:04 AM   #3
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Default Re: Arte won't let me search!!

I would try logging out and back in, then contacting Ganz. Try again tomorrow, too. I would also change your password, just in case.
Hope this helps


Kayfee :el1:
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Old 06-05-2009, 10:48 AM   #4
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Default Re: Arte won't let me search!!

Thank You for your help. I will try that.
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Old 06-05-2009, 01:01 PM   #5
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Default Re: Arte won't let me search!!

This has happened to me three times (on three separate days). Arte wouldn't let me search and I couldn't spin the wheel of wow, both told me I had already done this today. Since it happened on mornings that I had done my dailies at night the day before, I now do all my dailies at around the same time every morning and it hasn't happened since. Coincidence or not, I don't know!
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Old 06-05-2009, 01:07 PM   #6
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Default Re: Arte won't let me search!!

View Post Originally Posted by Peanut Butter
This has happened to me three times (on three separate days). Arte wouldn't let me search and I couldn't spin the wheel of wow, both told me I had already done this today. Since it happened on mornings that I had done my dailies at night the day before, I now do all my dailies at around the same time every morning and it hasn't happened since. Coincidence or not, I don't know!
If you do some of the activities after midnight, then you are done for the day. Other activities will reset with the nightly maintenance, and you can do them again during the day. I am rarely up that late, so maybe someone else can better explain it.

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Old 06-05-2009, 01:09 PM   #7
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Default Re: Arte won't let me search!!

The funny thing is that I didn't do them after midnight, it was more like 8 or 9 pm. Go figure!
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Old 06-06-2009, 09:27 AM   #8
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Default Re: Arte won't let me search!!

Try logging out and logging back in. If that doesn't work, try clearing you cache, and restarting your computer. If that doesn't work, try calling Webkinz Support at 1-866-WEBKINZ or 1-866-932-5469. See what they can do. It might be the old glitch coming back.
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