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Old 08-20-2009, 10:05 PM   #1
aces
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Default Answered: Arte lost all my gems

Hello, I am new to this site. I apologize for not having posted sooner.

I just logged onto my Webkinz account and went to Arte's and he had an all new greeting (he is saying I am new to his shop). When he concluded telling me the rules of his shop, I got a sinking feeling about my gems. I had all of them except for one - and several of most of them for Doug!

I hope it's okay to post my question here. I just need to know if I am the only one.

I will contact Ganz - I have had items stuck since the upgrade they did with the weather so I need to contact them anway.

But to know if I am the only one would really settle my angst over lost all those gems.

I can't believe this.

Thank you for your website, you are really the best here!
Best Answer - Posted by kayembee
I think your best bet is to wait till the morning after the night maintenance is done. With the unexected down time tonight, there are bound to be problems. Hopefully we'll have a clean sweep with the next maintenance and all will be well in the a.m.!

Welcome to WI! I think this was a fine place to post your question for help!
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Old 08-20-2009, 10:08 PM   #2
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Default Re: Arte lost all my gems

For your Arte gem issue: A lot of people are having your problem. Hopefully it was just a glitch that appeared because they weren't ready to come back online from maintenance.

& welcome to WI
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Old 08-20-2009, 10:08 PM   #3
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Default Re: Arte lost all my gems

Same with me.

I was logged in a couple of minutes ago, but then I got logged out. (because of the server maintenance) Hopefully Ganz is working on fixing EVERYTHING and our gems will be back soon.
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Old 08-20-2009, 10:13 PM   #4
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Default Re: Arte lost all my gems

Hi aces, nice to meet you. Welcome to the Wonderful World of Webkinz Insider. If there is anything you want to know, this is the place to get answers.

I got logged out a little while ago. Every time GANZ adds something, then they have to perform maintenance, which usually clears up a "glitch" or 2 and sometimes leaves us with more than we care to have.

When you can get back on, check things out. Hopefully your items will be back. (Sometimes if you clear your cache, then log back in, items return. (That's better than a magic show.)
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Old 08-20-2009, 10:17 PM   #5
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Default Re: Arte lost all my gems

Arte is getting careless, these days

A lot of people are having this glitch so just wait it out a bit, and if it isn't back in 3 days I would call Ganz

Good luck!
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Old 08-20-2009, 10:25 PM   #6
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Default Re: Arte lost all my gems

I think your best bet is to wait till the morning after the night maintenance is done. With the unexected down time tonight, there are bound to be problems. Hopefully we'll have a clean sweep with the next maintenance and all will be well in the a.m.!

Welcome to WI! I think this was a fine place to post your question for help!
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Old 08-20-2009, 10:45 PM   #7
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Default Re: Arte lost all my gems

Thank you everyone!

You made me feel very welcome and you have certainly eased my mind. I will wait it out. Just knowing it happened to others lets me know it's a Ganz issue.

Thank you so much. I won't be too shy to post anymore!
Old 08-20-2009, 11:01 PM   #8
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Default Re: Arte lost all my gems

View Post Originally Posted by aces
Thank you everyone!

You made me feel very welcome and you have certainly eased my mind. I will wait it out. Just knowing it happened to others lets me know it's a Ganz issue.

Thank you so much. I won't be too shy to post anymore!
Please don't be shy! We were all new once Many people will be more than happy to help you out with any questions you might have! While you wait it out, be sure to check in here. You won't find a better place for up to date information. Sometimes it moves so fast around here you can't keep up! Have fun, and I'm looking forward to seeing you around
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Old 08-20-2009, 11:08 PM   #9
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Default Re: Arte lost all my gems

I don't know about gems {was on when it went down but didn't last long until it froze} but I was headed toward the academy to do dailies and all {so much for that, it's switch over now} but it acted like I'd never been in there before {and I was level 4 plus, so def been there with ALL the pets} so from that {and being ex-computer tech} I'd say take the time inbetween it going down and coming back up next to clear cache and all that good routine stuff {so you can see the updates like new items in curio or whatever} and the rest should {hopefully} reset itself back as it was before all this. If not, *I* will be calling too -- plus there's things everywhere in several accounts 'stuck' so just their usual. Oh and welcome to WI.
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Old 08-20-2009, 11:23 PM   #10
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Default Re: Arte lost all my gems

This has happened before, usually during an update, and everything is restored after the nightly maintenance when all the updating is done. Arte will remember you and so will Doug and all your stuff should be restored.

Welcome to WI! Good for you, jumping in with a post and a question!
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