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Old 09-29-2009, 01:06 PM   #1
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Red face Unanswered: Arrgh!!!!!!!!

I went to log in to my account, and all of a sudden the password doesn't work. I have checked spelling, caps lock, number lock, etc, nothing works. Any suggestions?
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Old 09-29-2009, 01:09 PM   #2
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Default Re: Arrgh!!!!!!!!

Man...That happens from time to time I had that happen on my Granddaughter's account and it raised havoc like you would not believe. I even went so far as try to adopt another pet...this is NOT RECOMMENDED! If you do this you only have the room for THAT pet. When it is fixed you lose that room and all of the items in it and you don't get the blue adoption box or the pet box. I never called Ganz on it, I was still just learning about Webkinz at the time.

Just wait it out or clear your history and try again. It may just be a server issue.
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Old 09-29-2009, 01:18 PM   #3
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Default Re: Arrgh!!!!!!!!

I've cleared the cookies and the browsing history, nothing yet. I'll keep trying unless someone else has another idea.
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Old 09-29-2009, 01:19 PM   #4
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Default Re: Arrgh!!!!!!!!

Call 1-866-WEB-KINZ
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Old 09-29-2009, 01:23 PM   #5
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Default Re: Arrgh!!!!!!!!

View Post Originally Posted by Iwantthemall
I've cleared the cookies and the browsing history, nothing yet. I'll keep trying unless someone else has another idea.
Do you have a tag from your pet handy...if it is saying the password is the problem not the username....then hit forgot password and reset it using your tag information....
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Old 09-29-2009, 01:30 PM   #6
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Default Re: Arrgh!!!!!!!!

Can't find the tag of course. Turned the drawer I had it in inside out and can't find it.
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Old 09-29-2009, 01:45 PM   #7
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Default Re: Arrgh!!!!!!!!

Any tag on the account will do, then call Ganz. Good luck!
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Old 09-29-2009, 01:59 PM   #8
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Default Re: Arrgh!!!!!!!!

Hi there! Thats happened to me too! All you need to do is put in your FIRST Webkinz Secret Code (remember when you adopted it they said that if you ever forgot your password you just put in your secret code and change your password!). And if that doesn't work then you may want to contact 1-866-WEBKINZ. Make sure your over 18 if you want to call- otherwise they will NOT talk to you! Good luck! Hope I helped!
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