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Old 03-16-2009, 03:35 PM   #1
MegSU
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Exclamation Unanswered: Arctic Fox

I bought a new webkinz arctic fox today and I tried to adopt it. Then I got a pop up message that said:
"There has been an internal error. [No gift package for a specific pet]"

Then it said that my secret code has already been used. Now I am locked out of my account!!! HELP!!!

I've called customer service but haven't heard anything back from them! Does anyone know what is going on!?!
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Old 03-16-2009, 04:05 PM   #2
kirtty or Potterkinz
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Default Re: Arctic Fox

Is the Fox released yet? If not, there may be a glitch or survice error. Try emailing GANZ.
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Old 03-16-2009, 04:07 PM   #3
ish Upon the
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Default Re: Arctic Fox

they haven't programmed the artic fox in yet...congrats on getting it though! post a pic please!

oh, you should call ganz to ask to reopen your account
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Old 03-16-2009, 04:09 PM   #4
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Default Re: Arctic Fox

it is not "released" yet but only hallmark stores are selling it once it is released. I would call ganz to reopen your account
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Old 03-16-2009, 04:51 PM   #5
marnabear
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Default Re: Arctic Fox

The fox is not supposed to be released until the 19th, but I think you should call Ganz and have them unlock your account now. I hope you get your gift later.
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Old 03-16-2009, 04:57 PM   #6
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Default Re: Arctic Fox

I beieve that the Arctic Fox is not currently loaded into Webkinz World, but congrats on the neat fine! The message that pops up and says that your code has already been used is a sign of being locked out of your account. It happened to me and so I logged out and back into Webkinz World, only to find that I got logged out of my account. Yeah... it was a pain because I called the sellers of my Webkinz and they got a message back from me. THEN, I found out that it was a glitch and had to apologize. Woops...

Anyway, to fix it... you have to E-Mail support@webkinz.com and tell them about your Account's problem. Also, I would call Ganz and leave them a message at their mail box. They are really good at calling you back in about 2-3 days (not counting the weekend). I called them and E-Mailed them and my account was fixed the very next day.

Hope this helped and good luck getting on your account! I know that it's hard to live a day without your Webbies!
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Old 03-16-2009, 05:05 PM   #7
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Default Re: Arctic Fox

The same thing happened to AnthonysMommy whenever she adopted her Guinea Pigs... They aren't programmed in the system yet.

She needed to call Customer Service for them to fix the lock out problem.. then was told she needed to wait for the Guinea Pigs to show up in her account whenever the programming was done..

I'm guessing the same thing with your fox
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Old 03-16-2009, 05:12 PM   #8
MegSU
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Default Re: Arctic Fox

Thanks for all of the responses!! I have now called and left a message and I'm going to write an email now. I just hope that I can get the gift!! Oh and by the way... the arctic fox is so cute and really soft!! Thanks again y'all!
~Meg~
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Old 03-16-2009, 05:56 PM   #9
ell have a good day
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Default Re: Arctic Fox

I gess it is not programed in to the surver yet
Congerats on getting a fox
Please please please post picts i would like to see he/she
Probley realy cute

That was my 1,000 HA HA HA HA
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Old 03-17-2009, 10:45 AM   #10
MegSU
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Default Re: Arctic Fox

I still haven't heard anything back from Ganz!!

I just got into my account!!! But i don't have a psi or psf!! And there is no picture for my new arctic fox named arctic foxy!! Here is what i have!
Attached Images
File Type: pngArctic Foxy.png (9.5 KB, 3 views)

Last edited by MegSU; 03-17-2009 at 10:45 AM..
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