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Old 07-22-2009, 07:18 PM   #1
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Angry Unanswered: Anyone's Treetop Stuff Missing???

I bought all the new treetop stuff today and redecorated my hummer's room. I went back later on in the day, and the new stuff is gone, including a fridge full of food. I signed out, cleared my cache, re-booted- all the usual stuff. I tried two other computers, and still no stuff.

So, where did it go? Maybe it will appear tomorrow after they do whatever it is they do during the night, but for now, I have no place for the poor thing to sleep.

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Old 07-22-2009, 07:24 PM   #2
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Default Re: Anyone's Treetop Stuff Missing???

I think you should wait until tomorrow and see if they fix it by then.

If you don't get it back you should call Ganz about this and have them help you out. Their phone # is 1-866-932-5496.
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Old 07-22-2009, 07:28 PM   #3
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Default Re: Anyone's Treetop Stuff Missing???

If I were you, I'd start by clearing my cache. Then log in and out of WW a few times. If your Treetop Room-Themed items are still missing in a few days, then you can try contacting Ganz at (1-866-WEB-KINZ) to see if the problem is resolved. Usually when Ganz updates Webkinz, a few glitches are attached. Maybe the server is still updating, and your stuff is just updating yours.
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Old 07-22-2009, 07:32 PM   #4
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Default Re: Anyone's Treetop Stuff Missing???

That happened to me once. I tryed many things and none of them worked so I contacted Ganz and they said they had not gotten it "officially" set up. They said they would fix it soon an dthey told me to be patient and check often for it. I waited a few days and then I checked and it was all there. They have so much programming so they cant always get them all set up on the same day. Well Just be patient and soon enough it will be there. Otherwise it might just be a glitch and you should just try again later. I hope I helped and I hope the rest of the items show up soon.
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Old 07-22-2009, 08:45 PM   #5
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Default Re: Anyone's Treetop Stuff Missing???

We can't even see the new tree top items in the W shop. Hopefully this will be fixed tomorrow.
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Old 07-22-2009, 09:00 PM   #6
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Default Re: Anyone's Treetop Stuff Missing???

yes we can. I have it.
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Old 07-22-2009, 09:09 PM   #7
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Default Re: Anyone's Treetop Stuff Missing???

I have cleared my cache so many times, it's sore. I just realized that when the furniture went south, so did a pet that was asleep on the bed.

Go figure.
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Old 07-22-2009, 11:16 PM   #8
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Default Re: Anyone's Treetop Stuff Missing???

The same thing happened to me today, so I cleared cache, and then used Mozilla Firefox as my browser instead of Explorer. After that, the new furniture I had bought this morning was back in my treetop room.
Something similar also happened a week or so ago, and again I had trouble when using Explorer but not with Firefox. The next day everything worked well on both browsers.
I hope you see it all back in place in the morning, after the nightly update.
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Old 07-23-2009, 06:27 AM   #9
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Default Re: Anyone's Treetop Stuff Missing???

It appears that the overnight update fixed the problem, since the furniture, food and pet have all returned, safe and sound. The pet even appears to have been feed. Whatever happened or wherever she was must have been fun, because her happiness level is up, too. Thanks everyone for all the help!!

:wt:

Last edited by upsetness; 07-23-2009 at 08:43 AM..
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