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Old 11-06-2008, 10:22 AM   #1
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Default Unanswered: Anyone who actually got a real person at Ganz on the phone

I'm having the same POTM problems as many others, as I did not get the prizes. I recived an e-mail from Ganz with the customer service code. Every time I enter the code I get strange messages with "that command cannnot be used at this point" being the most common. Is this code going to get me a real person? How did others who contacted Ganz get a real person. Any help would be appreciated.
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Old 11-06-2008, 10:24 AM   #2
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Default Re: Anyone who actually got a real person at Ganz on the phone

View Post Originally Posted by jwe41
I'm having the same POTM problems as many others, as I did not get the prizes. I recived an e-mail from Ganz with the customer service code. Every time I enter the code I get strange messages with "that command cannnot be used at this point" being the most common. Is this code going to get me a real person? How did others who contacted Ganz get a real person. Any help would be appreciated.
Welcome to WI. The service code is an extension number and should get you a live person.
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Old 11-06-2008, 10:27 AM   #3
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Default Re: Anyone who actually got a real person at Ganz on the phone

I have called, and it just gave me a little message, and i was able to talk to someone .
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Old 11-06-2008, 10:41 AM   #4
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Default Re: Anyone who actually got a real person at Ganz on the phone

I emailed and got called within 24 hours. Maybe they knew I Was mad after last month and waiting 16 days. Maybe email again and see if get another code.
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Old 11-06-2008, 10:46 AM   #5
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Default Re: Anyone who actually got a real person at Ganz on the phone

I would call the number again (remember it's east coast time) and hit zero until you get to the operator. Here's my recent experience:

http://www.webkinzinsider.com/forum/....html?t=420086
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Old 11-06-2008, 11:04 AM   #6
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Default Re: Anyone who actually got a real person at Ganz on the phone

Thanks for the responses so far. I'll keep trying and let you know.
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Old 11-06-2008, 11:20 AM   #7
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Default Re: Anyone who actually got a real person at Ganz on the phone

Hello, I had the POTM problem, called Ganz left my name and number alomg with what the problem was and someone called me back in less that 48 hours. She was very nice and added new items to my dock.
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Old 11-06-2008, 11:23 AM   #8
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Default Re: Anyone who actually got a real person at Ganz on the phone

You could always called Ganz number 1800-724-5902
You will get a real operator who you can tell that you need to speak with a human, not a voice recording. I had to call yesterday, and she had taken my name and number and i was called back about 2 hours later If someone is available they will get you to someone right away
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Old 11-06-2008, 12:10 PM   #9
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Default Re: Anyone who actually got a real person at Ganz on the phone

success, sort of! As many times as I called I never got a real person. Ganz actually just called me and the lady said my daughter would get her items in 10 minutes. I just checked and she got a wish token and a snow machine(which I have always wanted!). It was troublsome but Ganz did come through. Again thanks to everyone for their answers and support.
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Old 11-06-2008, 12:49 PM   #10
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Default Re: Anyone who actually got a real person at Ganz on the phone

An email and 2 phone calls later I have not yet received a call back or my POTM items...patiently waiting...
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