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Old 09-01-2010, 04:47 PM   #1
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Default Answered: Anyone know of a way to unstick an item in your Zum's room?

Hi everyone-I just got my first [notranslate]Zum[/notranslate] today, and used some of my zummies to buy a Bratty [notranslate]Zum[/notranslate] Lamp for my [notranslate]Zum[/notranslate]'s room. Well, the second I put it in the room, it became stuck. Just my luck, LOL.

Does anyone know of a way I can "unstick" it? I've tried clearing cache and logged out already-crossing my fingers that a call to [notranslate]Ganz[/notranslate] isn't necessary! I would feel so silly calling about one little lamp, LOL! Any ideas would be much appreciated, thanks so much!
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Best Answer - Posted by Webberlily
On the webkinz world log-in page, Customer Service, then scroll down to "I have something stuck" and fill out that form. If they don't fix it within a few days, send it again. They are usually very good at fixing stuck items through that form, although I've never tried it for Zums.


Also you could consult this Guide, see if it works for Zums, it works very well for stuck items in the regular webkinz rooms.

http://www.webkinzinsider.com/forum/.../#post10176848
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Old 09-01-2010, 08:48 PM   #2
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Default Re: Anyone know of a way to unstick an item in your Zum's room?

On the webkinz world log-in page, Customer Service, then scroll down to "I have something stuck" and fill out that form. If they don't fix it within a few days, send it again. They are usually very good at fixing stuck items through that form, although I've never tried it for Zums.


Also you could consult this Guide, see if it works for Zums, it works very well for stuck items in the regular webkinz rooms.

http://www.webkinzinsider.com/forum/.../#post10176848

Last edited by Webberlily; 09-01-2010 at 08:50 PM..
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Old 09-01-2010, 08:51 PM   #3
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Default Re: Anyone know of a way to unstick an item in your Zum's room?

I would try what Webberlily said.
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Old 09-02-2010, 06:07 PM   #4
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Default Re: Anyone know of a way to unstick an item in your Zum's room?

Thanks so much, both of you! I think I'm going to fill out the form on the stuck item tab-I hadn't even known one existed! Oddly enough, I put another Bratty [notranslate]Zum[/notranslate] Lamp in the room, and that one immediately became stuck too. Well, I was able to turn the situation around and put a bed between them, so I suppose that even if they can't fix it, at least it looks OK, LOL!
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