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Old 08-02-2008, 08:18 PM   #1
Webkinz :)
emilyn23 is an unknown quantity at this point

Question Unanswered: Anyone having trouble with charm codes from estore?

Hi! Is anyone else having trouble getting all their codes? I purchased four, but only got three and no reply from customer service. Thanks! :toucan:
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Old 08-03-2008, 01:39 AM   #2
Angel Kinz is on a distinguished road

Default Re: Anyone having trouble with charm codes from estore?

First of all, welcome to WI! I'm sure you'll like it here.

No, you're not the only one. Other people have been complaining all day and many have sent email complaints to Ganz. Keep checking back on this forum to see if anyone says that their problem was resolved. And also check your order history. If the status changes from "Processing" to "Complete", then you'll probably find the missing code by clicking on that order #. I'm sure if we don't hear back from Ganz on Monday or Tuesday, a few of us will be calling Ganz.
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Old 08-03-2008, 03:11 AM   #3
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Default Re: Anyone having trouble with charm codes from estore?

I'm having the exact same problem. I keep checking it but is still processing!
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Old 08-03-2008, 09:02 AM   #4
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Default Re: Anyone having trouble with charm codes from estore?

Same here. Almost 24 hours now that my order has been "Processing" and no response yet from customer service. But I don't expect them to contact me on a weekend. And when they do I'm sure it will be some generic email as usual. Hopefully they will get them all resolved!
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