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Old 04-09-2008, 10:32 PM   #1
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Default Unanswered: Anyone having problems getting onto WW? I need a computer guru

Two days ago, my computer quit allowing me to log onto webkinz. As far as I know, nothing changed on the computer but it keeps giving me a quicktime error. I have uninstalled and reinstalled quicktime, but it still will not even open up the login screen.

Problem #2. Now my home computer has stopped logging in. Again nothing change. It was working, and after I got home from the walk (we all went on the walk) it wouldn't log in. The screen pops up, but when i click the loggin button it just does nothing.

Has anyone experienced this? Is this a problem with my computer or webkinz? Any ideas? Thanks in advance!
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Old 04-09-2008, 10:47 PM   #2
webkinzking56
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Default Re: Anyone having problems getting onto WW? I need a computer guru

Do you have the latest version of adobe Flash Player?

You need adobe flash player version 9 or higher to access Webkinz World.


You also may need to clear your cache.

To clear your cache do the following:

For IE 6:
  1. Click on Internet Explorer to open it up.
  2. Look at the very top of the screen. Click on the “Tools” menu.
  3. A list of choices will appear underneath “Tools”. Click on “Internet Options.”
  4. A small box will pop up on your screen. The first page in the box should be labeled “General.” Look on this page for a section marked “Temporary Internet Files.”
  5. Click on “Delete Files.”
  6. A small box might pop up that asks if you want to delete all offline content. That’s okay to do. Click the small box to check “Delete All Offline Content.” Then click “OK.”
  7. Click “OK” again.
  8. To make sure your cache is clear, close your web browser and open it up again

For IE 7
  1. Click on Internet Explorer to open it up.
  2. Click “Tools” on the menu bar.
  3. A list of choices will appear underneath “Tools”. Click on “Internet Options.”
  4. A small box will pop up on your screen. The first page in the box should be labeled “General.” Look on this page for a section marked “Browser History.”
  5. Click on the “Delete…” button.
  6. A window will pop up with the heading “Temporary Internet Files”. Click “Delete Files.” Then click “Yes.”
  7. Click “Close” at the bottom of window. Then click “Okay” to close the internet options window.
  8. To make sure your cache is clear, close your web browser and open it up again.

For Safari:
  1. Click on Safari to open it up.
  2. Look at the top of the screen. Click on the word “Safari.”
  3. A list of choices will appear. Click on “Preferences.”
  4. Click on “Empty Cache.”
  5. A little box will pop up asking if you are sure you want to empty your cache. Click “Empty.”
  6. To make sure your cache is clear, close your web browser and open it up again.

For Mozilla Firefox:
  1. Click on Firefox to open it up.
  2. Look at the top of the screen. Click on “Tools.”
  3. A list of choices will appear. Click on “Options.”
  4. Click on “Privacy.”
  5. Make sure the box next to “Cache” is checked.
  6. Click “Clear.”
  7. To make sure your cache is clear, close your web browser and open it up again.
For AOL:
  1. Click on AOL to open it up.
  2. Click on the safety tab, than select settings at the bottom.
  3. Than Select browser settings.
  4. Than select "Clear My Footprints."
  5. Than select "Select Footprints to Clear."
  6. Than click the Clear button at the end of the Browser Cache section.

If flash player and clearing cache does not work, please try to contact Ganz.

Email:
support@webkinz.com
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Old 04-09-2008, 10:51 PM   #3
elmario
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Default Re: Anyone having problems getting onto WW? I need a computer guru

that is happening 2 me too 2 get in i click the "Ctrl" button the same time i click the Log In button and see if it works 4 u 2
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Old 04-09-2008, 10:51 PM   #4
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Default Re: Anyone having problems getting onto WW? I need a computer guru

Thanks for your help. I have the latest flash. It was working just a few hours ago. I have tried clearing the cache and restarting the computer to no avail.

Thanks for trying! any other ideas anyone?
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Old 04-09-2008, 10:53 PM   #5
FIA
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Default Re: Anyone having problems getting onto WW? I need a computer guru

Try using this link to get to the logon screen. This has worked for some members:

http://www.webkinz.com/us_en/
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Old 04-09-2008, 10:56 PM   #6
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Default Re: Anyone having problems getting onto WW? I need a computer guru

View Post Originally Posted by elmario
that is happening 2 me too 2 get in i click the "Ctrl" button the same time i click the Log In button and see if it works 4 u 2
I tried clicking the ctrl button, but it still doesn't do anything!

---------- redrockgirl0 added 2 Minutes and 5 Seconds later ----------

View Post Originally Posted by FIA
Try using this link to get to the logon screen. This has worked for some members:

http://www.webkinz.com/us_en/
Thanks for the link FIA. I can get to the logon screen, it just does nothing when I click the logon button. I tried your link just in case, but it didn't help. Thanks so much for trying though!

---------- redrockgirl0 added 0 Minutes and 37 Seconds later ----------

I can change my password or adopt a new pet, just not logon.

Last edited by redrockgirl0; 04-09-2008 at 10:56 PM.. Reason: Automerged Doublepost
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Old 04-09-2008, 10:57 PM   #7
webkinzking56
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Default Re: Anyone having problems getting onto WW? I need a computer guru

You could also try deleting cookies in your browser. If you have Internet explorer, this is simple. Just go to:

Tools-->Internet Options-->General-->Delete Cookies-->Click Ok


Also try what FIA said.
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Old 04-09-2008, 11:01 PM   #8
ZeldaZeldaZelda
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Default Re: Anyone having problems getting onto WW? I need a computer guru

View Post Originally Posted by FIA
Try using this link to get to the logon screen. This has worked for some members:

http://www.webkinz.com/us_en/
This one works for some people too: http://www2.webkinz.com/us_en/
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Old 04-09-2008, 11:06 PM   #9
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Default Re: Anyone having problems getting onto WW? I need a computer guru

View Post Originally Posted by ZeldaZeldaZelda
This one works for some people too: http://www2.webkinz.com/us_en/
Thanks, this may help the problem that I am having at work. This problem at home though is different, and I'm not alone.

I CAN get to the logon, but when I click the button, it doesn't work. I have cleared everything and restarted, ran adaware check, registry check, virus check, etc. Nothing seems to work.
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Old 04-09-2008, 11:09 PM   #10
webkinzking56
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Default Re: Anyone having problems getting onto WW? I need a computer guru

View Post Originally Posted by redrockgirl0
Thanks, this may help the problem that I am having at work. This problem at home though is different, and I'm not alone.

I CAN get to the logon, but when I click the button, it doesn't work. I have cleared everything and restarted, ran adaware check, registry check, virus check, etc. Nothing seems to work.
If you have done every possible thing there is, my advice would be to contact ganz. FIA has posted a sticky thread containing their Email adress and phone number.
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