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Old 03-10-2008, 03:19 PM   #1
Crazykate101
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Default Unanswered: Is anyone else's WW not working???

Well mine only gets to the white screen is this happening to anyone else???


---------- Crazykate101 added 5 Minutes and 40 Seconds later ----------

Well is there???

Last edited by Crazykate101; 03-10-2008 at 03:19 PM.. Reason: Automerged Doublepost
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Old 03-10-2008, 07:50 PM   #2
Lil Kinz
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Default Re: Is anyone else's WW not working???

try adding the webkinz.com site to your "trusted sites" list under "Tools"-"Internet Options".
It worked for me when I did this...
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Old 03-10-2008, 09:21 PM   #3
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Default Re: Is anyone else's WW not working???

wow. alot of peoples arent working. weird. did your account expire????
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Old 03-10-2008, 09:26 PM   #4
webkinz24/7
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Default Re: Is anyone else's WW not working???

the same thing happened to me maybe 2 weeks ago. my problem was my internet explorer then i tried mozzilla firefox and it worked fine its probably just your internet
Old 03-11-2008, 08:59 AM   #5
NanaAboo
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Default Re: Is anyone else's WW not working???

View Post Originally Posted by Crazykate101
Well mine only gets to the white screen is this happening to anyone else???


---------- Crazykate101 added 5 Minutes and 40 Seconds later ----------

Well is there???
Try this, I had the same problem and the nice lady from Ganz talked me through fixing it.

Open RealPlayer and go to "Tools" and then "Preferences". Click on "Download & Recording". Uncheck the box that says "Enable Web Downloading & Recording". After I did all that it worked fine for me. Hope this helps!
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Old 03-11-2008, 09:12 AM   #6
Webkinz :)
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Default Re: Is anyone else's WW not working???

View Post Originally Posted by Aboo
Try this, I had the same problem and the nice lady from Ganz talked me through fixing it.

Open RealPlayer and go to "Tools" and then "Preferences". Click on "Download & Recording". Uncheck the box that says "Enable Web Downloading & Recording". After I did all that it worked fine for me. Hope this helps!
Mine started doing this last night! But it worked on the other computer in the house.

I tried Aboo's suggestion on Real Player and it worked right away! THANK YOU SO MUCH!!

You have to restart your browser for it to take effect though...

:goo::koala::rdr::luvfrog:
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Old 03-11-2008, 01:03 PM   #7
ashtrash
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Default Re: Is anyone else's WW not working???

it does this to me almost everyday just log out and then log back in..if it doesn't work I think your going to have to call ganz and they will give you information about how to fix it.
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Old 03-11-2008, 01:06 PM   #8
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Default Re: Is anyone else's WW not working???

Okay for me yesterday
I had the mean green screen LOL

I try to empty my internet files sometimes that helps

Click tools Click internet options
click delete files Under the Temporary Internet files
wait for it to finish
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Old 03-11-2008, 01:17 PM   #9
Ariel75
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Default Re: Is anyone else's WW not working???

Well download Mozilla Firefox I use it and nothing happens to me. It loads faster too it may be that you should delete some files or un needed files.
Old 03-11-2008, 02:05 PM   #10
Webkinz :)
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Default Re: Is anyone else's WW not working???

It isn't the green screen, I've had that before, this was a white screen and it started for no apparent reason. I cleared cookies and temp files and all but it still did it. The Real Player suggestion worked for us and I've added it to trusted sites as well to cover my bases.
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