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Old 03-11-2008, 01:03 PM   #1
Webkinz :)
Drfrogger is an unknown quantity at this point

Question Unanswered: Help! New Room

Help! I just got a new room and bought all the new Pretty in pink stuff last night and after I put everything in the room I was logged out. When I logged back in I tried to get into the room and it won't load. What can I do to get logged in?

Any help?
Drfrogger is offline
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Old 03-11-2008, 01:05 PM   #2
fl_sunkiss's Avatar
fl_sunkiss will become famous soon enough

Default Re: Help! New Room

If you bought the two items that are not showing fully in the W-shop it may have caused a glitch with your room. You may have to wait a few days until Ganz gets it fixed. In the meantime you can email them via the customer service page to see if they can help immediately.

Hope you get it fixed soon.
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Old 03-11-2008, 01:08 PM   #3
Webkinz :)
Drfrogger is an unknown quantity at this point

Default Re: Help! New Room

Yes I believe I did and when I tried to put that item in the room it was a black box and then I tried to remove it and that was when I was logged off.
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Old 03-11-2008, 01:11 PM   #4

Default Re: Help! New Room

Oh that's why you cannot buy anything that does not show a picture of the item Ganz has not fully released those 2 items and it's a glitch so when you put it in your room your room gets locked. So contact Ganz at support@webkinz.com and tell them about it.
Old 03-11-2008, 01:16 PM   #5
Webkinz :)
Drfrogger is an unknown quantity at this point

Default Re: Help! New Room

Thanks I did just that. I will let you know what they say
Drfrogger is offline
Old 03-11-2008, 06:29 PM   #6
rosepuppy1 is on a distinguished road

Default Re: Help! New Room

Good luck with those items
rosepuppy1 is offline

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