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Old 04-09-2008, 12:43 PM   #21
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Default Re: anyone else's webkinz site down?

try restarting your computer or refreshing the site a couple of times that works for me!!!!!
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Old 04-09-2008, 03:11 PM   #22
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Default Re: anyone else's webkinz site down?

no not me sorrry but maybe try restarting ur computre
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Old 04-09-2008, 06:55 PM   #23
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Default Re: anyone else's webkinz site down?

If you are using Internet Explorer and you are getting a white screen when go to www.webkinz.com, then your internet explorer security settings are set too high and/or you do not have webkinz.com as a trusted site.

You can leave your security settings set like you have them, but you will need to add webkinz.com as a trusted site:

In the bottom right corner of an internet explorer window, double click on the word "Internet" that is next to the globe icon. Then click on the big green check mark (trusted sites). Click on "Sites". Type in webkinz.com where is says "Add this website to the zone:". Un-click the box next to "Require server verification (https: ) for all sites in this zone". Then click "add". Close the little window, and then click "Ok" in the previous pop-up window. Now www.webkinz.com should redirect properly to www.webkinz.com/us_en.

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Old 04-09-2008, 09:05 PM   #24
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Thumbs up Re: anyone else's webkinz site down?

View Post Originally Posted by kgallag
i've been having the same problem with the site not coming up I've had the problem since Thursday the 3rd. It took until the 7th for some one to return my emails from webkinz support and all they have told me so far is that they are "looking into it" and that I should make sure I have high speed internet (which I told them in my 5 email that I had to rule out that as a problem) and to clear my cache (temp internet files, cookies and etc which I also informed them I did in my numerous emails). I too have an upset child and with all the money and time invested in this I would have hoped that they would have better customer service and support (or atleast have some that work weekends).

---------- kgallag added 2 Minutes and 45 Seconds later ----------

Thanks for the suggestion. I've tried that. It was also recomended by webkinz support. It doesn't work either. More of the same blank white screen with an done/ error message at the bottom. I'm wondering if maybe they've changed the login screen graffics.
My mom had this problem and I actually had to delete Real Player off her computer. It was causing the problem and once that was gone so was the problem.
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Old 04-09-2008, 11:18 PM   #25
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Default Re: anyone else's webkinz site down?

Try this link:

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