| 04-09-2008, 09:05 PM || #24 |
Join Date: Mar 2008
| | Re: anyone else's webkinz site down?
My mom had this problem and I actually had to delete Real Player off her computer. It was causing the problem and once that was gone so was the problem.
Originally Posted by kgallag
i've been having the same problem with the site not coming up I've had the problem since Thursday the 3rd. It took until the 7th for some one to return my emails from webkinz support and all they have told me so far is that they are "looking into it" and that I should make sure I have high speed internet (which I told them in my 5 email that I had to rule out that as a problem) and to clear my cache (temp internet files, cookies and etc which I also informed them I did in my numerous emails). I too have an upset child and with all the money and time invested in this I would have hoped that they would have better customer service and support (or atleast have some that work weekends).
---------- kgallag added 2 Minutes and 45 Seconds later ----------
Thanks for the suggestion. I've tried that. It was also recomended by webkinz support. It doesn't work either. More of the same blank white screen with an done/ error message at the bottom. I'm wondering if maybe they've changed the login screen graffics.
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