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Old 08-07-2008, 10:16 PM   #1
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CutieKinz will become famous soon enough

Default Unanswered: Anyone else having trouble logging in lately?

For the past 24 hours I haven't been able to successfully log into WW. On Firefox, I'll be logged in but instead of seeing the front page of the Newz, it'll be all green. My webkinz picture won't show up and the entire thing will freeze. I then have to force my browser to quit. When I try to log on with Safari, the entire browser just quits once I'm logged in.

Anyone else experiencing this since the latest middle-of-the-day maitenance?
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Old 08-07-2008, 10:37 PM   #2
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Default Re: Anyone else having trouble logging in lately?

I use Firefox and I haven't had any trouble. Have you tried clearing your Private Data under Tools? That may help once you clear your cache and cookies. Hope you get it working again.
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Old 08-07-2008, 10:40 PM   #3
PinkSparkles123
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Default Re: Anyone else having trouble logging in lately?

Hmm thats odd. Mine doesn't do that!
Old 08-07-2008, 10:43 PM   #4
Insanely busy
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Default Re: Anyone else having trouble logging in lately?

I spoke too soon. I just tried to log in and got a white screen. It takes me to the homepage but I just get a white screen instead of a place to put my user name and password. Maybe Ganz is doing maintenance.
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Old 08-08-2008, 03:04 AM   #5
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Default Re: Anyone else having trouble logging in lately?

After it crashed the first time, did you set your preferences to empty cache on exit??
the system may be seeing the same senerio in the cache and recreating the problem. You need to give it a fresh start.
Hope this helps
_
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Old 08-08-2008, 04:21 AM   #6
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Default Re: Anyone else having trouble logging in lately?

mine has been saying that they are doing system maintenance and will be back on at 2am for two days
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Old 08-08-2008, 04:28 AM   #7
i wish i was a
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Default Re: Anyone else having trouble logging in lately?

HEY EVERYONE THAT IS GETTING THE "BACK AT 2AM MAINTENANCE" THING..................... instead of trying to click on the main page, click on CUSTOMER SERVICE first and then you get the second page where you have another log on area. click on the second one. i get in every time with that. i have the "2am" message for two days now toooooooooooo try that.
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Old 08-08-2008, 11:21 AM   #8
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Default Re: Anyone else having trouble logging in lately?

thanks for the tip basmat! It worked! that's so frustrating.......
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Old 08-08-2008, 11:44 AM   #9
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Default Re: Anyone else having trouble logging in lately?

My wife had the "2am" message for over a day. I deleted all of the cookies and cache on her computer and it started working again. To do this in IE, go to Tools-->Internet Options. On the General tab select Delete under Browsing History. I deleted temporary internet files and cookies.
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Old 08-08-2008, 11:51 AM   #10
crazygness
Lil Kinz
 
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Default Re: Anyone else having trouble logging in lately?

Thank you so much for the tip Basmat! I've been so annoyed the last couple days with the 2am sign!
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