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Old 03-04-2011, 03:22 PM   #1
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Default Unanswered: Is anyone else having problems logging into server 10?

My main account is on server 10 (wapi10) and I'm having a horrible time trying to get on. It sits on the initial green screen for such a long time, or if it finally goes through I'm stuck on please wait. This is so frustrating. All of our other family accounts seem to work fine, but I think mine is the only one on server 10.

Is anyone else getting the same thing?
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Old 03-04-2011, 03:25 PM   #2
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Default Re: Is anyone else having problems logging into server 10?

Try this.
Welcome to Webkinz
Good luck!
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Old 03-04-2011, 03:25 PM   #3
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Default Re: Is anyone else having problems logging into server 10?

I am!!! I just posted a thread the same time you did. It's been slow all day and now I can't get in.
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Old 03-04-2011, 03:32 PM   #4
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Default Re: Is anyone else having problems logging into server 10?

View Post Originally Posted by mickey26
Try this.
Welcome to Webkinz
Good luck!
That's actually how I go in all the time. No dice.

I think they need to kick the tires on server 10!
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Old 03-04-2011, 03:41 PM   #5
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Default Re: Is anyone else having problems logging into server 10?

Yeah, thanks mickey26 for trying, that didn't work for me either. This is a server issue. Things have been working really well for a while. I hope this isn't a bad omen of things to come.
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Old 03-04-2011, 03:43 PM   #6
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Default Re: Is anyone else having problems logging into server 10?

Unfortunately I can't call GANZ about this right now, and they'll be closed by the time I get home from work. I hope it's not like this all weekend.
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Old 03-04-2011, 03:59 PM   #7
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Default Re: Is anyone else having problems logging into server 10?

cpom -- I just called Ganz and got a really nice service rep. They are having problems with that server and they are fixing it now. She said it would be about 4 to 5 hours. As long as it's fixed by tomorrow morning the family will be happy.
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Old 03-04-2011, 04:07 PM   #8
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Default Re: Is anyone else having problems logging into server 10?

View Post Originally Posted by april1013
Yeah, thanks mickey26 for trying, that didn't work for me either. This is a server issue. Things have been working really well for a while. I hope this isn't a bad omen of things to come.
I just checked all of our family's accounts. The 2 on server 8 are fine, the 2 on server 6 are fine, and the ones on servers 13 and 14 are fine as well. Sure enough, my account, which is on server 10, has the same problem. Started out with slowness earlier today and when it wouldn't load the items from my dock, I logged out and tried coming back in. No such luck. Tried several times and it still won't load.

I thought it might have had something to do with winning the Hopping Bunny code on that account earlier and then adopting it, but apparently that doesn't have anything to do with it.

Like cpom said, "time to kick the tires on server 10".
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Old 03-04-2011, 04:08 PM   #9
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Default Re: Is anyone else having problems logging into server 10?

View Post Originally Posted by april1013
cpom -- I just called Ganz and got a really nice service rep. They are having problems with that server and they are fixing it now. She said it would be about 4 to 5 hours. As long as it's fixed by tomorrow morning the family will be happy.
Thank you so much April !

It's nice to hear that they are aware of the problem and working on it. I'm pretty sure that out of our family accounts, mine is the only one on this server... I'll just be the one going through withdrawal until it's fixed. lol
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Old 03-04-2011, 04:10 PM   #10
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Default Re: Is anyone else having problems logging into server 10?

View Post Originally Posted by cpom
Thank you so much April !

It's nice to hear that they are aware of the problem and working on it. I'm pretty sure that out of our family accounts, mine is the only one on this server... I'll just be the one going through withdrawal until it's fixed. lol
Me, too. Withdrawal isn't fun and I'm just glad that the kids' accounts are all working ok. Guess that means I have to get busy with other things.

Thank you, april1013, for contacting ganz.
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