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Old 02-10-2009, 04:22 PM   #1
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Default Unanswered: Anyone else having problems getting into their rooms?

I can't get to My Room on either account. Anyone else having this problem? Any suggestions for fixing? (other than clearing cache, rebooting, etc.)
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Old 02-10-2009, 04:42 PM   #2
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Default Re: Anyone else having problems getting into their rooms?

Are you using Internet Explorer? If you are I would suggest getting Firefox
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Old 02-10-2009, 04:54 PM   #3
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Default Re: Anyone else having problems getting into their rooms?

Is it only one pet, or all of your pets? If it is a certain pet there is probably something in the room, and you will have to contact Ganz. You can call them or fill out the "I have a stuck pet" form. This can happen if you put something in the room that appeared as a blue cube, like a donut plant, or if a new pet got put into a garden that is completely full. If it doesn't work with any of your pets, unless they are all in the same room I don't know what to tell you.
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Old 02-10-2009, 05:14 PM   #4
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Default Re: Anyone else having problems getting into their rooms?

What they suggested along with if it is the pet{s} then BEFORE you try to go to a room try switching your pet over then try the go to your room part. If it does work then it is that particular room and you will have to contact Ganz through email {customer service link} or else through phone call. Either way you'll end up having to contact them, sorry you're having this problem
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Old 02-10-2009, 11:28 PM   #5
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Default Re: Anyone else having problems getting into their rooms?

It's all pets on both accounts and I use firefox normally. Too many problems with IE
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Old 02-10-2009, 11:43 PM   #6
you're not alone
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Default Re: Anyone else having problems getting into their rooms?

I am not having any issues! (Thank god)

I recommend changing pets becuase it will take you to a different room assuming that your pets are in different room. Becuase if one room is stuck you may not be able to get into that room but you will be able to get into the rest of your rooms. If that dosent work try switching browsers. And if it comes to the point you cant get in either of those ways call ganz.

Hope I helped
-mm
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