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Old 12-26-2008, 12:43 AM   #1
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Default Unanswered: Anyone else having this problem (and anyone have an extension over at Ganz)....

Anyone else having a problem getting into a room?? My son got 3 new Webbies for Christmas (a buffalo, camel, and snowman) and I got one (a seahorse) and I had no problems adopting them but now when I try to play with one of them in my house it will load the room only until it says loading characters and then freezes up! I'm so frustrated! Anyone else having this problem???

UPDATE...I still have had no luck getting anyone from Ganz to help me out so does anyone have an extension over there so I can actually talk to someone?? Please please please

Last edited by amybearj27; 01-02-2009 at 01:41 PM..
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Old 12-26-2008, 01:04 AM   #2
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Default Re: Anyone else having this problem....

I have a friend with that problem! It is really a big problem. Hers was like that for over 2 weeks! Every day she wrote to them and told them. Finally yesterday it was fixed. I think it will be fixed, but it may take a while!
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Old 12-26-2008, 01:12 AM   #3
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Default Re: Anyone else having this problem....

thanks so much for the response. I'm hoping it will be fixed sooner rather than later because we want to play with our new Webbies
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Old 12-26-2008, 01:12 AM   #4
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Default Re: Anyone else having this problem....

Mine was like that all day but finally around 11 it cleared up and loads. I hope it works soon for you, if not hopefully tomorrow, it's so frustrating!! Good Luck and Happy New Year!!
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Old 12-26-2008, 01:20 AM   #5
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Default Re: Anyone else having this problem....

it did that to me just now. if you click on an "ad" over on the right side it will take you out-provided it's a link to another part of WW-and then you can try to go back into the room.
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Old 12-26-2008, 01:36 AM   #6
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Default Re: Anyone else having this problem....

I haven't had that problem. it may be from the mass adoption of pets from the past few days.
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Old 12-26-2008, 02:04 AM   #7
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Default Re: Anyone else having this problem....

Hello amybearj! Just wondering, are there any rooms in your house that have every square filled in it? For example, do you have a garden that has every square filled with plants? If you do, the problem may be that the pet can't load into that room - there needs to be at least one square free in every room. If not, then have you tried clearing your cache and temporary internet files? You can do this by looking at the link here:

http://www.webkinz.com/us_en/faq_technical.html

If it is none of these things, and you are still having problems, you may just wait a day until after maintenance, and if you are still having problems, then I would contact Ganz. The number is in a blue sticky above.

I sure hope you are able to play with your Webkinz soon! Sounds like you got some great pets!
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Old 12-26-2008, 04:24 AM   #8
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Default Re: Anyone else having this problem....

I had that problem for about a week - it would sit with the purple chair about halfway loaded.
I had to click on a side ad to get out of there.
It has been better, but I ended up having to dig up a lot of my garden by the time I could get back into the rooms...
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Old 12-26-2008, 07:17 AM   #9
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Default Re: Anyone else having this problem....

Yesterday, (Christmas day) was a bad day to get into WW. I tried to get the coupons at 10 am and could only get into two of my accounts. After that, I couldn't get another account to load. I didn't even try to get in after that. I hope it is much better for you today.
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Old 12-26-2008, 07:43 AM   #10
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Default Re: Anyone else having this problem....

yeah like Momzkinza said yesterday was a bad day to get on webkinz. i had to wait in line for a while. i was just barley able to get on all of my accounts to get the christmas gifts and spin the super wheel. it took ALL day to adopt 8 webkinz and get them in rooms and in bed. hope its better today than it was yesterday. good luck
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