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Old 03-22-2012, 02:36 AM   #1
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Default Unanswered: Is anyone else having Adoption trouble?

I'm trying adopt a pet. I put the pets name, the code, & their special code. takes long time go to the next screen. This is what I get.


I tried IE, firefox, & Chrome. Does the same thing. Then, when I click on play with my pet. It crashes.

Yes, I clear my cache.

When I tried adopt my webkinz I put the name in. I click next. That's when it crashes.
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Old 03-22-2012, 03:30 AM   #2
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Default Re: Is anyone else having Adoption trouble?

Oh dear. No, I adopted a lil piggy myself tonight and I didn't have any problems. I wonder what in the world would cause that glitch?

Does it let you try again with that same code? The pet isn't there when you log out and log back in?
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Old 03-22-2012, 05:54 AM   #3
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Default Re: Is anyone else having Adoption trouble?

I am definitely having the same problem! It's so frustrating! It only happens on one account, which makes it even more bizarre.
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Old 03-22-2012, 06:08 AM   #4
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Default Re: Is anyone else having Adoption trouble?

It happens All the Time to My Larger Accounts. On my Smaller Accounts, (less than 50), I don't have that problem. I have No Clue Why, I do know that it comes and goes with All except my Main Account, it is here to stay,
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Old 03-22-2012, 06:41 AM   #5
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Default Re: Is anyone else having Adoption trouble?

Webkinz does recommend you start a new account after 100 pets (they don't mention why). Perhaps that would explain why a glitch like this happens
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Old 03-22-2012, 06:50 AM   #6
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Default Re: Is anyone else having Adoption trouble?

This just started here recently. And I was Encouraged to Adopt More on My Main Account by the VP from the Atlanta Office. I am still Not Even Close to Having the Account with the Most on It!!
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Old 03-22-2012, 01:14 PM   #7
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Default Re: Is anyone else having Adoption trouble?

I got to work. My webkinz is adopt it. Thanks everyone. I was trying to adopt it around after 2:30am & 3:00am. Isn't that maintenance time between 2-3 am?
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Old 03-23-2012, 03:29 PM   #8
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Default Re: Is anyone else having Adoption trouble?

Is it a pet that is not programmed into the system yet?
I hope you are able to play with your piggy.
You need to call customer service at Ganz for help.
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Old 03-24-2012, 05:57 AM   #9
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Default Re: Is anyone else having Adoption trouble?

Hi Buttercup ~

Our family has been having this problem, also, intermittently. Two members of our family have had this problem, on three separate occasions in the past two months. We get stuck after the codes, trying to "start playing with your new pet" OR when we try to go to the pet's room (using many methods) we cannot FIND the pet. We have actually had to go room-by-room through our homes with a different pet playing "Hide & Seek" till we found the new pet. On two occasions, we had to go through more than TWO DOZEN rooms until we found the pet. After we found the pet and clicked on it, we were able to walk around, leave the room, and come back into the home with it.

I sincerely hope this issue gets resolved for you. I would suggest logging into WW, taking another pet (that works) and searching for your new pet - OR - you'll need to call Ganz and have them 'go in' and figure it out. I'll warn you, though, I've been stuck on the phone with them for over 2 HOURS before over a missing estore code... so set aside some time...

Best of luck in getting this worked out!

Blessings,
Bankskinz


View Post Originally Posted by Buttercup
I'm trying adopt a pet. I put the pets name, the code, & their special code. takes long time go to the next screen. This is what I get.


I tried IE, firefox, & Chrome. Does the same thing. Then, when I click on play with my pet. It crashes.

Yes, I clear my cache.

When I tried adopt my webkinz I put the name in. I click next. That's when it crashes.
Bankskinz is offline Female
Old 03-26-2012, 08:05 PM   #10
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Default Re: Is anyone else having Adoption trouble?

I have no problems but I only have like 85 pets so I don't know wh you would have problems if you don' have that many pets. I would start a new account. hope that helped a little.
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