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Old 01-28-2012, 09:40 PM   #1
Webkinz :)
 
MJFan94's Avatar
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Default Answered: Anyone dealing with this?

When I try to log in to Webkinz world, the ads block my view, and don't leave... how do I get rid of them?!
MJFan94 is offline Female
Best Answer - Posted by MJFan94
I GOT IT FIXED!! I called Ganz, and they gave me some steps, and now it works!! Apparently, I wasn't clearing my cache right! Silly me, LOL!
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Old 01-28-2012, 09:48 PM   #2
Wacky and
Gifted
 
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Default Re: Anyone dealing with this?

Sorry to say you have to keep logging in and out until the ad isn't in the way
This happens to me sometimes too!
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Old 01-28-2012, 09:56 PM   #3
hy, I'm ASC! :)
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Default Re: Anyone dealing with this?

Try making the zoom larger or smaller. It worked for me. In Firefox, and I believe Internet Explorer, push ctrl and the + or - buttons to change the zoom. If you have a laptop with a touchpad, put two fingers in the middle and drag them outwards (for larger) or inwards) for smaller. If that doesn't work, in Internet Explorer (Not Firefox, unfortunately; you have to go with trial and error in the opposite direction of whichever zoom you tried), ctrl and 0 will bring the zoom back to normal.

I would try smaller first; it seemed to work the best for me. Good luck!
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Old 01-28-2012, 10:03 PM   #4
Webkinz :)
 
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Default Re: Anyone dealing with this?

Thanks for the answers, but unfortunately, I've done all of the above and more... I cleared the cache, adjusted my monitor's resolution, logged in and out several times, and zoomed in and out!
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Old 01-28-2012, 10:06 PM   #5
Webkinz :)
 
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Default Re: Anyone dealing with this?

What browser are you using? I have had that problem the few times that I was forced to use IE. I don't get it with Chrome or Firefox.
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Old 01-28-2012, 10:11 PM   #6
Webkinz :)
 
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Default Re: Anyone dealing with this?

I use fire fox. I just re-installed it though, due to computer problems. Before that, I had no problem with this!
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Old 01-28-2012, 10:16 PM   #7
here am I?
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Default Re: Anyone dealing with this?

I use Firefox as well, and this happens a lot.
My advice is to exit out of the window entirely, then reopen it and log in.
Good luck!
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Old 01-29-2012, 04:56 PM   #8
Webkinz :)
 
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Ritzcracker is stuck on replay
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Default Re: Anyone dealing with this?

Try a different browser, and see if that helps. I've had it happen on just about every browser, but sometimes switching to a different one helps. You could also try installing an older version of Firefox. It's possible that something on the newest version is giving you this problem.
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Old 01-31-2012, 12:32 PM   #9
Webkinz :)
 
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Default Re: Anyone dealing with this?

I GOT IT FIXED!! I called Ganz, and they gave me some steps, and now it works!! Apparently, I wasn't clearing my cache right! Silly me, LOL!
MJFan94 is offline Female
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