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Old 05-22-2009, 12:27 PM   #11
allthatshimmerz
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Default Re: Is anyone able to log in to WW today?

View Post Originally Posted by meandspencer
yeah, apparently Explorer *****! It works on Google Chrome!
View Post Originally Posted by sspeare
I tried logging in while on Internet Explorer and it said maintenance, so I tried logging in using Firefox instead and it worked.
Hope this helps!

This is very interesting. Since the majority of the population uses IE, Ganz must have something in their code that makes it impossible for IE users to log in during maintenance periods. They may not have bothered to fix their code for other browsers like Firefox and Chrome.

I just had a major computer upgrade done and haven't yet installed Firefox and a whole bunch of other programs. Guess it's time for me to get busy if I hope to get into WW before the 5 p.m. rare item sale.
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Old 05-22-2009, 12:51 PM   #12
erinrardin
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Default Re: Is anyone able to log in to WW today?

Allthatshimmerz,

You have already tried cleaning out your cache, correct? If not, the page is probably loading from a cookie downloaded during the issues. I had to actually clear mine out twice before I could get in. Once I did that it worked just fine. I have tried both IE and Foxfire and both are up right now.

When IE canceled your navigation, did you get any sort of "click here for more info" message or details on the problem? If so, give me those and I can see what I can run down for you.
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Old 05-22-2009, 01:17 PM   #13
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Default Re: Is anyone able to log in to WW today?

Thank you. I used the Customer Support Link in Firefox. I really appreciate the help!
-Loon
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Old 05-22-2009, 01:46 PM   #14
ho's in the house?
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Default Re: Is anyone able to log in to WW today?

I have IE and it works just fine. It could just be a glitch or something with your computer. Either way, it should be back to normal by tomorrow. If it's not and you're sure there's not a problem with your computer, try contacting Ganz by sending a comment or calling them. I hope you're able to log on shortly. I hope this helps!!!
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Old 05-22-2009, 01:55 PM   #15
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Default Re: Is anyone able to log in to WW today?

I use IE. try clearing cache and cookies and see if that helps. You said you just did a bunch of upgrades. Have you restarted your computer?
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Old 05-22-2009, 02:07 PM   #16
what is going on
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Default Re: Is anyone able to log in to WW today?

I just logged on, and WW is working fine. You should be able to get on
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Old 05-22-2009, 02:17 PM   #17
allthatshimmerz
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Default Re: Is anyone able to log in to WW today?

View Post Originally Posted by smrardin
Allthatshimmerz,

You have already tried cleaning out your cache, correct? If not, the page is probably loading from a cookie downloaded during the issues. I had to actually clear mine out twice before I could get in. Once I did that it worked just fine. I have tried both IE and Foxfire and both are up right now.

When IE canceled your navigation, did you get any sort of "click here for more info" message or details on the problem? If so, give me those and I can see what I can run down for you.
No, I didn't try cleaning my cache and I have a specific reason why -- if you'll answer this question for me, please. Clearing your cache erases your browsing history, correct? I unfortunately can't do that just yet because I need to be able to refer back to several web pages that are stored in my history which I neglected to bookmark.

The GOOD NEWS is that I got Firefox up and running and I am now able to get into WW via Firefox.

The nature of the IE problem still bugs me though because WW still hangs after attempting log-in from all of these links:

[url=http://www.webkinz.com/us_en/]Welcome to Webkinz
http://customerservice.webkinz.com/c.../cs_index.html
http://66.48.69.102/////////loader4....ser&aol=0&fs=0 (Exoteric's link that goes directly to WW log-in screen and bypasses the first two Ganz links to log-in screen.)

You asked if IE gave any additional info when navigation was cancelled. Told me to "Refresh the page" which I could do a hundred times with the same outcome. I must need to clear the cache which I will do once I retrieve those web pages I need in history.

I have found so many EXCELLENT GUIDES on this forum since I first joined. Someone should one which lists all possible things to try when WW won't load. I never would have thought of trying another browser.

Last edited by allthatshimmerz; 05-22-2009 at 02:29 PM.. Reason: browser error in the middle of sending post
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