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Old 09-18-2009, 11:55 AM   #1
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Default Answered: Another problem, cant see my items

Hey, its me again. :>

this time i cant see items (im on another computer, not on mine).

Click the image to open in full size.

Click the image to open in full size.

Click the image to open in full size.

same problem in three different browsers. and i cleared my chace over 10 times.

anyone knows how to solve that?
FireFox is offline Male
Best Answer - Posted by xxaeroxx
Ah, I see. Yes, I've had this happen to me. Try Restarting your computer or you could try to call Webkinz/GANZ at 1-866-WEBKINZ or 1-866-932-5469 remember to call before 5pm and if you're younger than 18 then you're going to want one of your parents or someone like that to call- I tried to call and they told me that they'd have to have someone older calling... I don't know why but this is all I know from the last time I called. Also, another thing that you might want to be sure about is that someone might be hacking your account. For it not to show your items but to show your flowers someone might be stealing your items. Check your money and items daily. Also, change your password just to be sure.

Here are some guides that might help you

------------------
1. http://www.webkinzinsider.com/forum/...-world-207260/
2. http://www.webkinzinsider.com/forum/...trated-230127/

This one should help you the most though--->
http://www.webkinzinsider.com/forum/...m-goes-534441/

Good luck! Hope I helped! PM or VM me if you have anymore questions! (:
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Old 09-18-2009, 12:36 PM   #2
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Default Re: Another problem, cant see my items

I've had this happen a couple of times also. It's quite frustrating. I see you've cleared cache. I know rebooting my computer seemed to help me. Other than that, I'm not sure what else to do.

I know whenever I have issues, I wait a day and they are usually gone the next day and everything is fine. If it continues past that I'd call Ganz. 1-866-932-5469
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Old 09-18-2009, 12:38 PM   #3
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Default Re: Another problem, cant see my items

Ok thanks! ill wait for more answers
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Old 09-18-2009, 12:50 PM   #4
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Default Re: Another problem, cant see my items

Rebooting your computer, clearing your HISTORY might help, as well.
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Old 09-18-2009, 01:02 PM   #5
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Default Re: Another problem, cant see my items

FireFox and kittycats10 are right.
Since you've cleared your cache, you need to reboot your system. If that doesn't work, be sure to call Ganz. They'll sort out your problem
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Old 09-18-2009, 01:29 PM   #6
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Default Re: Another problem, cant see my items

That's weird. Try just re-booting your computer, or just waiting for an hour or too. Things like that usually wear off...
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Old 09-18-2009, 01:49 PM   #7
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Default Re: Another problem, cant see my items

Ah, I see. Yes, I've had this happen to me. Try Restarting your computer or you could try to call Webkinz/GANZ at 1-866-WEBKINZ or 1-866-932-5469 remember to call before 5pm and if you're younger than 18 then you're going to want one of your parents or someone like that to call- I tried to call and they told me that they'd have to have someone older calling... I don't know why but this is all I know from the last time I called. Also, another thing that you might want to be sure about is that someone might be hacking your account. For it not to show your items but to show your flowers someone might be stealing your items. Check your money and items daily. Also, change your password just to be sure.

Here are some guides that might help you

------------------
1. http://www.webkinzinsider.com/forum/...-world-207260/
2. http://www.webkinzinsider.com/forum/...trated-230127/

This one should help you the most though--->
http://www.webkinzinsider.com/forum/...m-goes-534441/

Good luck! Hope I helped! PM or VM me if you have anymore questions! (:

Last edited by xxaeroxx; 09-18-2009 at 01:57 PM..
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Old 09-18-2009, 02:12 PM   #8
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Default Re: Another problem, cant see my items

Since you wanted more opinions, I'll add my agreement with everyone else's

Try
-logging out and back in (this alone may fix it)
-clearing your cache
-restarting your computer

Those steps usually fix this problem for me.
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Old 09-19-2009, 01:44 AM   #9
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Default Re: Another problem, cant see my items

The "empty room syndrome" is usually solved by logging off, and then on again. I've never seen an empty W-shop before. I guess someone really went on a shopping spree, and cleaned them right out!

I hope your glitch is solved soon.
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