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Old 11-30-2008, 11:22 AM   #1
Lil Kinz
gl456 is an unknown quantity at this point

Default Unanswered: All items from my daughter's dock vanished...anyone else?

Has anyone else had this problem or have you heard of this happening? I changed her password, but she hasn't given it to anyone. Also many objects are stuck floating in various rooms and they won't fix it. Many things once on tables just float in the room and can't be selected. She has a lot on her account but I am worried about this happening again.

Any ideas? I wonder if there is some sort of cheat code out there that steals the dock items?
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Old 11-30-2008, 11:50 AM   #2
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Default Re: All items from my daughter's dock vanished...anyone else?

I do not think so what do when that happens to me is I log out then log back in. Then everything is usally back to normal! HIH!

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Old 11-30-2008, 04:01 PM   #3
krqcmom
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Default Re: All items from my daughter's dock vanished...anyone else?

View Post Originally Posted by gl456
Has anyone else had this problem or have you heard of this happening? I changed her password, but she hasn't given it to anyone. Also many objects are stuck floating in various rooms and they won't fix it. Many things once on tables just float in the room and can't be selected. She has a lot on her account but I am worried about this happening again.

Any ideas? I wonder if there is some sort of cheat code out there that steals the dock items?
How many items are in her dock? There is a point where the dock gets too full and weird things start happening.

If she has a full dock then cheap fridges or storage units and a storage room can solve that problem.

How many friends are in her Kinzphone? Make sure to clean out everyone that you don't know personally if you are concerned someone is sending items = but it's only possible to send 3 items to one account per day.

If you have "stuck" items in a room one thing that sometimes helps is to walk to the room next door and then walk back - somehow walking into the room often solves floating objects. If that doesn't work use the "help I have a stuck item" link in the help section and Ganz can resolve it.
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Old 11-30-2008, 04:47 PM   #4
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Default Re: All items from my daughter's dock vanished...anyone else?

Here is a guide to trying to solve your stuck items on your own.

http://www.webkinzinsider.com/forum/...m-t380551.html

If this does not work, you can fill our a form for the tech support people to remove the items from your room, and place them back into your dock.
http://customerservice.webkinz.com/cs/us_en/ss.php

If you get an error message when filling this out about alphanumeric numbers, then eliminate the spaces in your form.
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Old 11-30-2008, 04:50 PM   #5
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Default Re: All items from my daughter's dock vanished...anyone else?

Talk to Ganz......... I am SO

---------- jaewebkinz added 0 Minutes and 23 Seconds later ----------

sorry that happened!

Last edited by jaewebkinz; 11-30-2008 at 04:50 PM.. Reason: Automerged Doublepost
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Old 11-30-2008, 04:57 PM   #6
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Default Re: All items from my daughter's dock vanished...anyone else?

I'm sorry that happened! That really stinks..it could be just a temporary glitch. Try logging in and out. If that doesn't work try clearing your Cache! That always helps me...I have not had that problem but I hope it works out for you.
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Old 11-30-2008, 05:26 PM   #7
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Default Re: All items from my daughter's dock vanished...anyone else?

I think that your items may be gone because at a certain point, when you have many items in your dock, they begin to dissappear. I think you should give Ganz a call and ask for them back - lol.
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Old 11-30-2008, 05:29 PM   #8
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Default Re: All items from my daughter's dock vanished...anyone else?

I have heard of this: I saw a post that said that a glitch had taken all of their items, and they had notified ganz . you might want to call them and get them to fix it
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