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Old 06-29-2008, 05:26 PM   #1
Lil Kinz
mhaney is an unknown quantity at this point

Question Unanswered: All items missing

All items are missing from webkinz. This includes everything in storage and my dock. There is nothing when for sale when I go to the W shop or to Artes. I can play games and earn kinzcash but I cannot spend any. I have cleared my cache and signed off and on. This started Saturday morning and continues today. Any suggestions?
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Old 06-29-2008, 05:32 PM   #2
biophilia
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Default Re: All items missing

I would contact ganz. Their contact information can be found on the main somebody help! page. Since it sounds like everything went invisible on you, I hope they can help.
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Old 06-29-2008, 05:34 PM   #3
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Default Re: All items missing

Wow! I'm very sorry! That has never happened to me before. The best two things you can do are to contact GANZ and tell them about your problrm, (I know, that is what everyone will tell you to do!) then you just have to wait until the glitch is gone. It will eventually go away, but just hang tight for now! I hope everything gets fixed! Oh, and by the way, welcome to WI! If you have any questions at all, please let me or a staff member know!

~zingergirl77
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Old 06-29-2008, 05:35 PM   #4
kinspets
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Default Re: All items missing

I would contact Ganz immediately! that sounds like a BIG glitch!
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Old 06-29-2008, 05:37 PM   #5
Lil Kinz
mhaney is an unknown quantity at this point

Default Re: All items missing

Thank you. I will contact Ganz now. Hopefully this will be fixed soon!!!1
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Old 06-29-2008, 05:37 PM   #6
Call meh Kee-Lime~
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Default Re: All items missing

What everyone said! I would defiantly call Ganz and try to fix the problem!

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Old 06-29-2008, 05:37 PM   #7
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Default Re: All items missing

Contact them fast, because if this is a big glitch you're not the only one that is going to have a problem. Best of luck to you in retrieving them, and I hope that you get everything back that you have lost.
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Old 06-29-2008, 06:02 PM   #8
tree lover
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Default Re: All items missing

Well, it must just be a big glitch! I would wait to go on for a few hours or days! Then hopefully everything will be back to normal!!! Hope i helped!
♥tree lover♥
Old 06-29-2008, 06:15 PM   #9
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Default Re: All items missing

Sounds like you've been told everything you need to be told: Contact Ganz. Their email address is support@webkinz.com, and their phone # is: 1-866-932-5469
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Old 06-29-2008, 10:11 PM   #10
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Default Re: All items missing

When you cleared your cache did you clear your cookies too. Somthing like this happened to me a long time ago and Ganz told me delete my cookies and restart my computer. It worked.
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