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Old 03-01-2009, 11:56 AM   #1
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Default Unanswered: ALL 24 CHARMS....NO PRIZE

Hey guys, I need some help. I just bought my last charm from the Estore (black and white cat). I have now all 24 charms and there is nothing in my dock, there was no congradulatory pop up nothing. Am I missing something? Does anyone else have all 24 and might be able to shed some light on what's supposed to happen?
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Old 03-01-2009, 11:58 AM   #2
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Default Re: ALL 24 CHARMS....NO PRIZE

You are supposed to get the grand charmling tree when you put in all 24 codes. Try calling GANZ on monday
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Old 03-01-2009, 11:58 AM   #3
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Default Re: ALL 24 CHARMS....NO PRIZE

No, I'm sorry I don't know have all 24 charms. I don't know why you weren't rewarded anything. You should call Ganz about that.

~Webkinz005
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Old 03-01-2009, 11:59 AM   #4
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Default Re: ALL 24 CHARMS....NO PRIZE

Call Ganz, the same thing happened to me, they should reward you the Grand Charmling tree...
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Old 03-01-2009, 12:11 PM   #5
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Default Re: ALL 24 CHARMS....NO PRIZE

I didn't get mine right away either but when I logged back in it was in my dock. I would try logging out then back and check your dock to see if its there. I didn't get a letter or pop up either but was happy it did show up. Hope you do get it. If not I'm sure Ganz will correct it if you call.
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Old 03-01-2009, 02:35 PM   #6
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Default Re: ALL 24 CHARMS....NO PRIZE

When I got my tree it just appeared in my dock. There wasn't any popup message for it. Do what the others said and log out and in again and look in your dock for it.
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Old 03-01-2009, 02:47 PM   #7
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Default Re: ALL 24 CHARMS....NO PRIZE

View Post Originally Posted by Allrighty
I didn't get mine right away either but when I logged back in it was in my dock. I would try logging out then back and check your dock to see if its there. I didn't get a letter or pop up either but was happy it did show up. Hope you do get it. If not I'm sure Ganz will correct it if you call.
This is my suggestion as well. Another thing to try is to log out, clear your cache, and then try logging in again. Hope this helps.
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Old 03-01-2009, 04:08 PM   #8
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Default Re: ALL 24 CHARMS....NO PRIZE

I wonder if there is any correlation between this and the e-store code mess up......
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Old 03-01-2009, 04:12 PM   #9
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Default Re: ALL 24 CHARMS....NO PRIZE

Do you know what? I am just thinking, do not know for sure, but maybe the eStore has something to do with it. Try contacting GANZ by phone. I hope that they solve the problem and you get your prize

--Σmma
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