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Old 02-27-2010, 01:47 PM   #1
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Default Unanswered: AHHHHHHHHHH!!!!!

I was looking at my rooms and when I went to my "somewhere over the rainbow" room everything was gone! wallpaper, superbeds,a BUNCH of exclusives and a bunch of retired items are all gone! I had most of my very favorite items in there I logged out and in several times and it's still missing! oh, and ganz can't do anything about it they just say changew your password so nobody steals your items!!!
Everything that used to be in this room is missing, and I had just put a WHOLE lot more retired wishing wells and prismatic chairs in there this morning, and they're gone too
Click the image to open in full size.

Last edited by Bananastar; 02-27-2010 at 01:53 PM..
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Old 02-27-2010, 01:50 PM   #2
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Default Re: AHHHHHHHHHH!!!!!

D:
That is awful.
I'd try again later.
If that doesn't solve it, then contact Ganz, and immediately change your pass word!
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Old 02-27-2010, 01:53 PM   #3
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Default Re: AHHHHHHHHHH!!!!!

View Post Originally Posted by Bananastar
I was looking at my rooms and when I went to my "somewhere over the rainbow" room everything was gone! wallpaper, superbeds,a BUNCH of exclusives and a bunch of retired items are all gone! I had most of my very favorite items in there I logged out and in several times and it's still missing! oh, and ganz can't do anything about it they just say changew your password so nobody steals your items!!!
trying clearing your cache. if your wall paper is gone ,too, then it has to be some kind of a glitch.
ganz has to know that no one could steal your wall paper.
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Old 02-27-2010, 01:55 PM   #4
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Default Re: AHHHHHHHHHH!!!!!

How do I contact ganz?

and how do I clear my cache?
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Old 02-27-2010, 02:05 PM   #5
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Default Re: AHHHHHHHHHH!!!!!

Oh no! :O I'm so sorry! I wish Ganz could guarentee (sp?) your items back. But what a pretty room you have there. Even though stuff is missing.
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Old 02-27-2010, 06:10 PM   #6
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Default Re: AHHHHHHHHHH!!!!!

I'm sorry that happened to you. I'll look for link to get you on clearing your cache.


Ok here is the link:
http://www.webkinzinsider.com/forum/f137/how-clear-your-cache-especially-after-534444/

If that didn't work for you, FIA also gave us this one as well:
http://www.wikihow.com/Clear-Your-Browser's-Cache

Last edited by lightning bolt; 02-27-2010 at 06:18 PM.. Reason: adding Cache Link
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Old 02-27-2010, 06:20 PM   #7
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Default Re: AHHHHHHHHHH!!!!!

If your wallpaper is gone then it isn't a hacker....it's a glitch.

Follow the instructions on clearing your cache and don't try to put anything else in the room. Your items are there they are just invisible.
Putting more stuff in can make it worse.
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Old 02-27-2010, 06:22 PM   #8
Sssssssssss......
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Default Re: AHHHHHHHHHH!!!!!

Just try clearing your cache, it's probably a glitch. Hackers can't take wallpapers or more than three items per day.
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Old 02-27-2010, 07:12 PM   #9
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Default Re: AHHHHHHHHHH!!!!!

Oh no!! That happened once with my storage room. In my storage room i kept things like extra lava lamps, venus fly traps, tea carts, and other expensive items! It gave me a fright! Thankfully they showed up again a little later.

I hope clearing your cache works. It would awful if you couldn't get your stuff back!! Good luck!
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Old 02-27-2010, 10:47 PM   #10
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Default Re: AHHHHHHHHHH!!!!!

Since you lost your wallpaper too and it sounds like it might be more of a glitch.

This has actually happened to me once and I did the whole clear cache, restart computer and everything was back where it should be.

If you do need to contact Ganz: (also remember you have to be 18 years or older or need a parent to call)

Their phone number is 1-866-WEBKINZ
Contact Ganz - Webkinz Insider Wiki

I Hope you get everything worked out.
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