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Old 01-16-2008, 02:18 PM   #11
thegrinch &more
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Default Re: AH! MAJOR Help Is Needed ASAP!

Log into Webkinz, go to the FAQ section and they have a place for you to report stuck items, Webkiz, etc.

I think it took them 2 days to get back to me (a year ago).
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Old 01-16-2008, 02:20 PM   #12
ashtrash
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Default Re: AH! MAJOR Help Is Needed ASAP!

e-mail ganz..they will help you...PM me for more info
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Old 01-16-2008, 02:29 PM   #13
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Default Re: AH! MAJOR Help Is Needed ASAP!

Got it! I'll post back saying whether it worked or not!

---------- weeded100 added 8 Minutes and 39 Seconds later ----------

YAY! I got it sent! Now all that I have to do is wait! Thanks pplz! I'm not going to close this thread untill I actully get it back, though.

Last edited by weeded100; 01-16-2008 at 02:29 PM.. Reason: Automerged Doublepost
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Old 01-16-2008, 02:31 PM   #14
Littlex3red
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Default Re: AH! MAJOR Help Is Needed ASAP!

View Post Originally Posted by weeded100
That was a bit confuzzling.
Since you have had it for a while stuck try this.

Relocate all items in that corner -- the book the white thing in the room you are showing.
relocate all the items in the same wall and corner of the room that has the same conecting door on that wall.

once those are removed there is nothing to block it -- like if you try to walk across the room but something is in the way it will have to go around or just stop.

click on the cart -- look at the screen usually a grey box lights up under the item to show you what box it is in in the grid -- but it wont be there under the cart -- it will be somewere else in
the room (hence being stuck)

remember were the grey box is. hit the edit button and click on the grey box several times.
You might have to hit the edit button several times because you pet will walk when it gets
confused. (when you get the grey box and click it with edit -- click remove)

then try logging in and out and see were the it hopefully will show up in your dock if not contact ganz --
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Old 01-16-2008, 02:33 PM   #15
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Default Re: AH! MAJOR Help Is Needed ASAP!

Actully, when I move my mouse over the cart, the box is UNDER it, so that's not really much help. Besides, if you read my last post, you'll see that I've contacted GANZ for help, but won't close the thread yet.
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Old 01-16-2008, 02:46 PM   #16
thegrinch &more
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Default Re: AH! MAJOR Help Is Needed ASAP!

I just PM'd you all of the Email and phone support for Ganz.
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Old 01-16-2008, 02:51 PM   #17
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Default Re: AH! MAJOR Help Is Needed ASAP!

OK, thanks! I'll try those as one of my last resorts!
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Old 01-30-2008, 07:13 PM   #18
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Default Re: AH! MAJOR Help Is Needed ASAP!

Hm, I still need to check, keep on bringing in the help, pplz!
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Old 01-30-2008, 08:03 PM   #19
Sokka
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Default Re: AH! MAJOR Help Is Needed ASAP!

contact ganz they should fix the problem got into customer support.
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