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Old 04-30-2008, 10:47 AM   #11
Charis01
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Default Re: aggressive Kinzchat

I would email Ganz- they don't take phone calls anymore unless you have a customer service number from an email. And just list as many facts as you can remember, and if it happens again try to take a screen shot of it.
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Old 04-30-2008, 12:31 PM   #12
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Default Re: aggressive Kinzchat

You need to phone Ganz and tell them exactly what happened. This is horrible if it can happen to you, it will happen to others. Do you by chance have a firewall you can put up? or a pop up blocker? These 2 programs may help you as well. Especially if it is your computer.
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Old 04-30-2008, 12:51 PM   #13
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Default Re: aggressive Kinzchat

Today I figured out that the icons were coming across as text, so that explains a little bit. Another player today asked if I wanted to go outside. I can't find THAT line in the Kinzchat list. I sent an email to Ganz last night, but I think I will give them a call now.

My daughter has all her pets swimming and jumping on the trampoline right now. Try the dock actions while they're jumping. It's hilarious.

Mom of IttyGirl2
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Old 04-30-2008, 12:54 PM   #14
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Default Re: aggressive Kinzchat

I would call if I was you that's just not right. I feel safe letting my youngest play on WW but if things like that happen I won't feel safe anymore.
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Old 04-30-2008, 12:58 PM   #15
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Default Re: aggressive Kinzchat

I just tried calling, and Me2Me2 is right: They don't take phone calls anymore. The Webkinz phone number has been changed and no forwarding number is available.
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Old 04-30-2008, 02:10 PM   #16
is smitchellicious
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Default Re: aggressive Kinzchat

Definitely report that to Ganz & if it should happen again try to take a screenshot (print screen) so you have something to show the powers that be.
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Old 04-30-2008, 02:12 PM   #17
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Default Re: aggressive Kinzchat

View Post Originally Posted by IttyGirl2
I just tried calling, and Me2Me2 is right: They don't take phone calls anymore. The Webkinz phone number has been changed and no forwarding number is available.
Make sure you're spelling Webkinz with a "Z" and not an "S". If you use a "7" at the end instead of a "9" you'll get an odd phone message about directory assistance.
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Old 04-30-2008, 02:24 PM   #18
JosephJonas
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Default Re: aggressive Kinzchat

you should definately report this to ganz. i can suggest making sure your popup blocker is on, and running a scan on your computer. =)
hope this helps! and i hope this doesnt happen again to you!
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Old 04-30-2008, 02:26 PM   #19
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Default Re: aggressive Kinzchat

thats really weird itr hasnt happened to me, i would contact ganz
Old 04-30-2008, 02:32 PM   #20
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Default Re: aggressive Kinzchat

View Post Originally Posted by IttyGirl2
I just tried calling, and Me2Me2 is right: They don't take phone calls anymore. The Webkinz phone number has been changed and no forwarding number is available.
Oh my goodness....That's scary! My son loves to play in the tournament arena and I certainly don't want him running into that issue.

Be certain that you are calling the correct phone number. I just called to check that it is still working and it is. You have to listen thru the entire message...even after is specifically says that you can't leave a message....Keep listening because you CAN leave them a voice message at the very end of the recording. The correct number is 1-866-WEBKINZ (1-866-932-5469).
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