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Old 11-05-2009, 03:15 PM   #1
yakkay
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Default Unanswered: Adoption trouble

Has anyone had any trouble adopting pets today? I get logged off after I put in the secret letters. I am trying to adopt a Lava Dragon. I adopted another pet in another account earlier with no problems.

Thank you,

yakkay
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Old 11-05-2009, 03:25 PM   #2
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Default Re: Adoption trouble

No sorry I have not. I have not even tried to adopt one today! lol I hope it all works out for you!
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Old 11-05-2009, 03:27 PM   #3
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Default Re: Adoption trouble

This just happened to me. I got to the adopt or play and then got logged off when I clicked play. Logging in right now to see if my pet is there.
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Old 11-05-2009, 03:30 PM   #4
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Default Re: Adoption trouble

View Post Originally Posted by mathmom2
This just happened to me. I got to the adopt or play and then got logged off when I clicked play. Logging in right now to see if my pet is there.
Pet was NOT there, but I was able to readopt him and now am in my room. Sometimes the system glitches. This is Ganz and glitches happen.
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Old 11-05-2009, 04:06 PM   #5
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Default Re: Adoption trouble

Oh no!
I'm planning to adopt a pet or two today or tomorrow!
Good luck... mm2 is right, it's a normal little glitch!
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Old 11-05-2009, 04:15 PM   #6
yakkay
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Default Re: Adoption trouble

Ok, thanks. I tried twice with same result, so will wait a couple of days before I panic.....lol I don't think the Lava Dragon is a newly released pet, so really don't know what's going on. Good luck with your adoptions.

Thank you,

yakkay

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Old 11-05-2009, 04:22 PM   #7
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Default Re: Adoption trouble

Oh. One other thing. It might be the server. Sometimes they do work on the servers and it's only those accounts on that server that has problems. Again, Ganz = glitches.
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Old 11-05-2009, 06:12 PM   #8
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Default Re: Adoption trouble

You could try to clear your cache. Or you could ask for new secret letters, I guess. Hope it works!
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Old 11-05-2009, 07:13 PM   #9
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Default Re: Adoption trouble

Try logging in and out constantly. If that doesn't work, try clearing your cache - here's a great guide that shows you how to clear your cache if you don't know how to do so: How to Clear Your Cache, especially after Webkinz updates!!

You can try contacting Ganz about this if you would like if clearing your cache doesn't help. Here's Ganz's contact information: Ganz Telephone Number and Email Address

If you decide to contact Ganz about this, I suggest that you call them because you'll just get an automatic email response if you email them. Good luck!!
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Old 11-05-2009, 09:30 PM   #10
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Default Re: Adoption trouble

I did a disk cleanup, which I have to do everytime WW adds something new. It is just strange that it only happened with the Lava Dragon. The adoption comes up but only has the pets name, not the birthday or the account that it is on. The printable certificate comes up with only the name. But when I click, play with pet. I get logged off. I adopted two other pets on different accounts and they went through just fine. Think I will wait a few days, try again, then give Ganz a call.

Thanks again for your help,

Yakkay
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