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Old 04-15-2009, 04:27 PM   #1
Lil Kinz
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Default Unanswered: Adoption Problem

I purchased the Butterfly from the estore today and received a 16character code to use to adopt it. When I get to the place in the adoption center where I have to enter the code, it will only accept 8 of the characters and I can't proceed with adopting. Has anyone else had this problem? Any solution?
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Old 04-15-2009, 04:47 PM   #2
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Default Re: Adoption Problem

I have also had this problem in the past with my grey wolf. All you can do is contact custom service and tell them your situtation. They will re-administer a code for you to adopt your beautiful webkinz! I hope I could help, and if you have any more questions, feel free to message me!
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Old 04-15-2009, 04:52 PM   #3
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Default Re: Adoption Problem

I would contact customer servie, and explain the probelm. From there, they should be able to get you a new code. Sorry this happened to you and your Butterfly!
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Old 04-15-2009, 04:54 PM   #4
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Default Re: Adoption Problem

Are you sure you purchased the Butterfly? You should have only received an 8 digit code. All 16 digit codes are entered in the code shop. I would recommend double checking your order status at the eStore to make sure your purchase was correct. The eStore customer service does respond pretty well if you do have to wind up contacting them. Good Luck.
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Old 04-15-2009, 04:55 PM   #5
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Default Re: Adoption Problem

Did it say colourtest16? This must be a glitch, or cal Ganz's phone number and they will fix it! Hope I helped!

It must have 8 character code like ABCDEFGH or 12345678
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Old 04-15-2009, 04:55 PM   #6
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Default Re: Adoption Problem

Never really heard of this, try contacting Ganz and they will fix it
Or maybe use the first 8 of the code lol
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Old 04-15-2009, 06:06 PM   #7
Pitsker
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Default Re: Adoption Problem

i had this problem before too, and all i did really was to contact Ganz. i hope this helped.
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Old 04-16-2009, 09:29 PM   #8
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Default Re: Adoption Problem

As the others said, contact Costumer Service. Then tell them your situation. They will send you a new 8 digit code.
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Old 04-17-2009, 11:00 AM   #9
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Default Re: Adoption Problem

thats strange
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Old 04-17-2009, 03:21 PM   #10
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Default Re: Adoption Problem

Well, other WI members have seem to tell you what to do.

But a 16 digit code? Make sure you really did buy a webkinz butterfly.

Contact ganz by e-mail or one of the pages that say about the pet code.
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