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Old 08-26-2009, 08:03 AM   #1
Lil Kinz
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Default Unanswered: adoption page won't accept its own security code!

Help! My daughter has been trying to adopt a Webkinz, but when she gets to the page http://mci2.webkinz.com/loader4.php?...ser&aol=0&fs=1 she is instructed to enter the 5-character security code provided in that box with the funny-looking letters covered over with lines that the internet robots can't read... Problem is, when we click "next" (we've tried this multiple times, each time with a different 5-character provided), an error message appears demanding a 6-character password.

What's particularly frustrating is that it's not possible to contact Webkinz to resolve this issue.

Can anyone help? Many thanks!

Dunstan (on behalf of Emma)
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Old 08-26-2009, 08:05 AM   #2
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Default Re: adoption page won't accept its own security code!

Oh dear, are you sure you're typing it in right? Sometimes the letters can be hard to read if you are sure you may want to refresh everything and try again mabye webkinz is just acting up this morning, you can't call thier number or anything?
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Old 08-26-2009, 08:17 AM   #3
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Default Re: adoption page won't accept its own security code!

Well think of it like this...maybe
b = lo
d = ol
N= /\/
W = \/\/

Or something?
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Old 08-26-2009, 08:19 AM   #4
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Default Re: adoption page won't accept its own security code!

Oh no,

Have you maked sure you did it right? I am very sorry to hear that. Try clearing your cache. Also, call ganz about this. This is a problem that shouldn't be on there.
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Old 08-26-2009, 09:40 AM   #5
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Default Re: adoption page won't accept its own security code!

First I would make sure I have everything typed right, if that doesn't work make sure that you have the letters that are capital capitalized, I know that I've done that a few times myself and couldn't figure out what was wrong. As well make sure you have any spaces put in if they belong there.

You can't e-mail webkinz about this issue, but here's the number if you wanted to contact GANZ through a call:
1-866-WEBKINZ * 1-866-932-5469

I'm sure they should be able to help solve your problem. Best of luck! I'm sure things will be resolved quickly. By the way welcome to Webkinz Insider!



Last edited by fuzzysocks; 08-26-2009 at 10:46 AM..
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Old 08-26-2009, 09:55 AM   #6
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Default Re: adoption page won't accept its own security code!

Have you looked at it and checked it and made sure you had enough letters and got it all right?
You might have done a letter wrong each time.
If you have thoroughly checked, and you have still not have had it to work, contact Ganz. Their phone number is in the Sticky section
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Old 08-26-2009, 10:40 AM   #7
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Default Re: adoption page won't accept its own security code!

sometimes you can putting in all caps and it works. i have done that several times and it seems to do fine
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Old 08-26-2009, 10:52 AM   #8
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Default Re: adoption page won't accept its own security code!

Wow, this sounds bad.

Try clearing your cache, or restarting your computer, or go on a different computer (if you have access to one) and see if it works on that computer - because it may just be yours - hope you find the solution!
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Old 08-27-2009, 11:48 AM   #9
Kinzville
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Default Re: adoption page won't accept its own security code!

Also pay close attention, I noticed a couple times there was a letter stretched over another and was hard to see. Other wise ganz should be able to help you fuzzy gave you the number above
Old 08-27-2009, 02:43 PM   #10
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Default Re: adoption page won't accept its own security code!

I always type this code in in Capitals. I suspect that any other choice could be a problem. But do call Ganz if it persists.
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