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Old 01-25-2011, 10:33 PM   #1
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Default Unanswered: Adoption Issue

THANK YOU WEBKINZ INSIDER & JUSTIN....I won a reindeer, ....but am not able to adopt him. A message about "somthing being wrong with the server" keeps on appearing when I ty to adopt him. Please let me know if other people ar having the same problem...wha can I do?

Thanks so much...Opal
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Old 01-25-2011, 10:34 PM   #2
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Default Re: Adoption Issue

Try to clear your cache or restarting your computer.
http://www.webkinzinsider.com/forum/...-cache-534364/
Congrats, BTW!
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Old 01-25-2011, 10:37 PM   #3
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Default Re: Adoption Issue

I would advise you to clear your cache and delete your cookies as well
There is someone else getting the same message as you trying to adopt a Blufadoodle but they were able to adopt other pets on another account.
If you are still unable to adopt it I would contact Ganz for help

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Congrats on the win!!!!
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Old 01-25-2011, 10:46 PM   #4
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Default Re: Adoption Issue

Hello,

Thanks for the advice. I cleared the cache and cookies and history...still no luck... "There is something wrong with our servers" keeps popping up. I will contact GANZ tomorrow.

Thanks again!

Opal and my "unadopted" Reindeer Max
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Old 01-25-2011, 11:21 PM   #5
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Default Re: Adoption Issue

View Post Originally Posted by Opal14
THANK YOU WEBKINZ INSIDER & JUSTIN....I won a reindeer, ....but am not able to adopt him. A message about "somthing being wrong with the server" keeps on appearing when I ty to adopt him. Please let me know if other people ar having the same problem...wha can I do?

Thanks so much...Opal
This happened to me with a Weimaraner. I adopted a whole MESS of pets, but I can't adopt this one. It says the same server message that you are getting. I think it is some sort of glitch. Very frustrating! Or, maybe, it could be that you need to choose a different name? There are certain names that can't be used in WW. I think I am going to give that a try and see if it works....
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Old 01-26-2011, 10:10 PM   #6
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Default Re: Adoption Issue

Hi there,

I called Ganz Customer Service and they said that there was a problem with their servers and I can adopt my reindeer. You may be having the same issue.

Opal
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Old 01-27-2011, 10:19 AM   #7
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Default Re: Adoption Issue

Try clearing your cache, and clear your cookies. Hope this helped. Otherwise, contact Justin.
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Old 01-28-2011, 07:45 AM   #8
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Default Re: Adoption Issue

I think it must be a server problem with the programming for the blufadoodles, because they're attempting to get the POTM gifts set up? Congrats on your new pet
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