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Old 05-05-2009, 03:48 PM   #1
erinrardin
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Default Unanswered: Adoption Glitch!

Hello.

For those of us that have multiple pets, we are used to receiing a Super Exclusive Gift Box with the adoption of each 5th pet over number 10. (So pet #15, 20, 25, etc.) Apparently, there is/was a glitch that sometimes does not award the Super Exclusive Gift Box. This happened to us on both of our accounts this past weekend.

I just got off the phone with Webkinz live support. If this happens to you do NOT adopt any more pets until you call them. They can manually award your Super Exclusive Gift Box but ONLY if you have NOT adopted any addiitonal pets since then. Unfortunately for us, we were trying to adopt all of our $1 pets from Webkinz Extravaganza this weekend and did not realize we should not adopt any more pets until it was resolved.

The good news is that they can fix the issue and you can get your Super Exclusive box but ONLY if you have not adopted any more pets.

Hope this does not happen to you but if it does, just call the support desk and they can help.

Sherrie
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Old 05-05-2009, 03:50 PM   #2
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Default Re: Adoption Glitch!

Well, this has not happened to me yet but thanks for the great notice!! I bet it will help a lot of poeple here on Webkinz Insider!! Great post!! You should make some more on different topics that involve helping people!!
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Old 05-05-2009, 03:53 PM   #3
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Default Re: Adoption Glitch!

Thanks! I'm sure this will help alot of people on here and save them! Although I'm sorry you had to learn this from excpierience (A.K.A the hardway). I'll deffinatly remember and say, Smrardin said to call GANZ before getting another pet.. LOL. Once again, thanks!
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Old 05-05-2009, 03:56 PM   #4
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Default Re: Adoption Glitch!

thanks for the information!
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Old 05-05-2009, 04:45 PM   #5
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Default Re: Adoption Glitch!

This is good to know. Thanks !!
We have a bunch of pets waiting to be adopted. We might hold off a bit if we are close to the 5th adoption.
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Old 05-05-2009, 06:46 PM   #6
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Default Re: Adoption Glitch!

Yes, thank you for the TIP.
Was Ganz able to retrieve it for you?
I hope so, because my kinz family would be pretty sad if they were missing their exclusives
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Old 05-05-2009, 06:57 PM   #7
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Default Re: Adoption Glitch!

Thank you so much for posting those! Will sure be useful for many - I've had adoption glitches myself, but never with the 10- or 5-pets luckily.

I'm so sorry you couldn't get the boxes for your own accounts - one would think they could actually trace the boxes in your accounts, so they could see that you haven't got any and give them to you after the fact even if you had adopted other pets in the meantime.
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Old 05-05-2009, 07:04 PM   #8
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Default Re: Adoption Glitch!

Your lucky you got a helpful CS rep. We have had this happen to us before, and the response was that there was 'nothing they could do' to help us.

I am glad to hear that you got a helpful rep to resolve your problem.
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Old 05-05-2009, 07:05 PM   #9
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Default Re: Adoption Glitch!

ohhh i wasnt paying attention, i have 17 webbies from the extravaganza and i was adopting one after the other...i hope i got all of my super beds. im going to pay attention from now on. thanks for the info
*rep*
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Old 05-05-2009, 07:41 PM   #10
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Default Re: Adoption Glitch!

One clarification: We received the normal adoption boxes, just not the extra Super Exclusive (Super Bed Choice) box. So, no real big deal just a slightly disappointed daughter. Just make sure to check your dock after adopting every Webkinz. I no longer select the option of "adopt another webkinz" when I complete one adoption. Now, I check to make sure we got everything we were supposed to get before proceeding to the next one.

I do have to say that the last two times I have called Ganz I have gotten very helpful and polite associates. This is much improved from when I called them in the past.
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