| 03-01-2008, 01:42 AM || #4 |
Join Date: Feb 2008
| | Re: Adoption Gifts Explanation Please :)
Warning: Long post but alot of info about contacting Ganz.
You have at lest 3 ways to contact them to resolve this, What you can do is email the support@ wekinz.com.
Or at the main page for Webkins click on the Customer Support buttion ( right under the Log in/ New Member) from there click on "Comments & Suggestions", then "Our Question does not appear above" & fill out all the info.
As it is now Sat, dont be looking for a return email soon.
Also as I recently had that problem with 2 of our pets (one was a superbed gift box missing!) and more than a week passed with no respons from Ganz I called them.
How I do not know if posting there # is agaist the rooms here or not, but I know telling you where to look isn't (I hope). From teh webkinz sight any page should have a GANZ in the upper left hand coner. Click on that. Then click on Contact and the #'s are right there (I also dont know where your from so I hope that helps.) They only work M-F (at lest the webkinz side of it) When you 1st call they will transfure you to the webkinz # (but they wont give it to you!). You'll most likly get a voicemail box, Leave the message.
Give them a bit to get back to you, if you have Caller ID it will say Ganz. Write down the persons Name, there phone and ext #! Incase you still have a problem, or theres a repeat. If they say there going to give you to Teck support give them 24hr (about) to call you back. If they dont, call the # back and leave a message, they will more then likly give you an item then. Keep the # for referance incase you have a problem later on.
I hope that wasn't to much info, but it can be like pulling a broken tooth getting it solved. The good news? YOu can PICK what exclusive or RARE you want! Just hope that it's not "being worked on".
Blessings and take care! I hope it works out for you how ever you deside to contact them. PM me if you (or anyone eles) has more questions....if this sight has PM functions, still newbie here.
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