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Old 01-27-2008, 04:49 AM   #1
coolgrams1
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Default Unanswered: adoption certificate prints out black!

I just adopted a duck and when I printed out the adoption certificate the background was black instead of the usual yellowish background! Is anybody else experiencing this problem today when they adopt? Last adoption yesterday printed out fine, so I don't believe anything is wrong with my printer! Help!!
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Old 01-27-2008, 10:06 AM   #2
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Default Re: adoption certificate prints out black!

you might double check your printer settings, your color cartridge may be low..it sounds like an issue with the printer though and not ww. good luck!!
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Old 01-27-2008, 12:02 PM   #3
coolgrams1
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Default Re: adoption certificate prints out black!

Thanks for the suggestion but of course I checked the cartridge and printer--I printed out other things unrelated to Webkinz and everything was normal. I thought this might be another weird glitch with Ganz and that others might be having the same problem. I did e-mail support asking if they could fix it from their end. Unfortunately, it's a pain to go back and print the bio information after the adoption is complete, but it can be done. I have a few other pets to adopt, but I think I will wait til this cleared up....
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Old 01-27-2008, 12:44 PM   #4
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Default Re: adoption certificate prints out black!

No, this hasn't happened to me (yet). Although this might trouble you, this isn't really a big deal like losing your pet that you already adopted. But if you want to, you can e-mail Ganz and see what the matter is.

I hope that this helps!


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Old 01-27-2008, 01:58 PM   #5
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Default Re: adoption certificate prints out black!

No, this hasent happend to me yet! Try to check your compt.
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Old 01-27-2008, 02:48 PM   #6
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Default Re: adoption certificate prints out black!

check its colored ink
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Old 01-27-2008, 04:21 PM   #7
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Default Re: adoption certificate prints out black!

maybe u by accandet pressed BLACK insted of COLOR on ur printer.Dont worry,u can always try again.
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Old 01-27-2008, 04:31 PM   #8
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Default Re: adoption certificate prints out black!

its not your printer, the same thing happened to my daughter yesterday when she printed out her's for her Lil Penguin.

Like you I thought that it was my printer too. I'm glad to know that we aren't alone.

Also just so you know if you want to adopt your other pets now you can still do so and just print out the certificates later
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Old 01-27-2008, 07:53 PM   #9
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Default Re: adoption certificate prints out black!

memy, I'm so glad to hear I'm not the only one this happened to yesterday.... Another crazy glitch again! I did e-mail support and hopefully they will be able to fix it from their end. Thsnkd for letting me know!
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Old 01-27-2008, 08:01 PM   #10
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Default Re: adoption certificate prints out black!

Wow! that is funny! Try printing it again!! :0)
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