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Old 03-25-2009, 12:41 PM   #1
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Default Unanswered: Adoption Biography Question -- Please help if you know the answer! :D

You know the little picture of your pet sitting down in the upper left hand corner of it's biography when you adopt it? Okay, so why does the background behind your pet in the picture sometimes come out blank or even black when you print the biography? It's weird, I've had it happen to me with every even number of new pet so far (adoption #2, #,4, #6....). Then again, I only have 5 Webkinz so far. But still! Oh, and when that happens, the adoption certificate comes out like that, too.

Thanks!
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Old 03-25-2009, 12:48 PM   #2
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Default Re: Adoption Biography Question -- Please help if you know the answer! :D

It's probably just a small glitch. If it get's worse I would contact ganz. I don't know why. I hope somebody else will be able to help better than me! I'm sorry!

~Sophie
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Old 03-25-2009, 01:09 PM   #3
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Default Re: Adoption Biography Question -- Please help if you know the answer! :D

Yes this has happened to me too. It's a WW glitch, and it's been going on for about 6 months now. Sometimes, the background behind the pet is the normal scenery, but usually it's just white or occasionally black.
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Old 03-25-2009, 01:13 PM   #4
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Default Re: Adoption Biography Question -- Please help if you know the answer! :D

Sorry that I cannot help, I don't print mine. : ) Looks like you got help any how!
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Old 03-25-2009, 01:17 PM   #5
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Default Re: Adoption Biography Question -- Please help if you know the answer! :D

It's a glitch. I don't even print them anymore, there always there in the webkinz file(the little blue pic in the current pets pic) Hope this helps.
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Old 03-25-2009, 03:49 PM   #6
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Default Re: Adoption Biography Question -- Please help if you know the answer! :D

It is just a glitch.Try and print another time or two.Yu could also contact Ganz.
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Old 03-25-2009, 07:32 PM   #7
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Default Re: Adoption Biography Question -- Please help if you know the answer! :D

Thanks, everyone! At least my favorite Webkinz, April, got a background in her bio! =D

Such a strange glitch...Lol but much less strange than many others! xD
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Old 03-25-2009, 08:41 PM   #8
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Default Re: Adoption Biography Question -- Please help if you know the answer! :D

Yes this has happened a lot to me as well.

The one thing I would remind you of though is that if you don't print the Bio when you first adopt the pet there is currently no way to reprint it at a later date (unlike the adoption cert).
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Old 03-26-2009, 09:19 AM   #9
gocolts52
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Default Re: Adoption Biography Question -- Please help if you know the answer! :D

Yeah, it's just a glitch. (I hope it prints white background rather than black to save on ink!)
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Old 03-26-2009, 09:26 AM   #10
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Default Re: Adoption Biography Question -- Please help if you know the answer! :D

I have not been able to print out an adoption certificate without it coming out black- I gave up trying
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