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Old 11-11-2009, 07:44 PM   #1
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Exclamation Answered: Adopting Pets Not Extending Acount Length Alot?

Recently, I've been having some problems when I was adopting my pets, it wasn't during the actual adoption, but after when I check my account's expiration date.

I recall reading that adopting a pet before an account's expiration will give you at least three months, I've read somewhere else it gives you another year. But when I adopted my pet on Halloween, my expiration date moved only about 50 days, from September 7 to the 31 of October. Is it when you adopt your pet then the day you adopt it is when the expiration date is but in the next year or something else?

There was one other time where I adopted TWO pets at once, but only gained TWO weeks to my account's expiration date!


Last edited by 398256501; 11-11-2009 at 07:53 PM..
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Best Answer - Posted by Ritzcracker
Did you check the year of the expiry? There has been something recently about getting some extra months by renewing early, but check whether the expiry is in 2009 or 2010.

When you said that you adopted two pets at the same time, that won't give you any more time than adopting one. You are supposed to get a full year from the LAST adoption. It is NOT cumulative. Adopting five pets at once will not extend your account 5 years, but just one. So if you adopted a pet on Oct 31, 2009, your account should expire on Oct 31, 2010. And when you only got two extra weeks, had you by any chance adopted a pet two weeks previously?

I hope that clarifies account renewals for you. If that is not the issue, definitely call Ganz.
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Old 11-12-2009, 02:12 AM   #2
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Default Re: Adopting Pets Not Extending Acount Length Alot?

A new pet adoption should extend the expiration date by one year. If you wait until your account has almost expired, you'll get a note via KinzPost reminding you that you need to adopt another pet to keep your account active, and promising you an extra three months (15 months total) if you adopt before your account expires.

I've never heard of anyone having their account expiration only move by 50 days, or by a couple of weeks. This is something you really should contact Ganz about.
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Old 11-12-2009, 02:58 AM   #3
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Default Re: Adopting Pets Not Extending Acount Length Alot?

Did you check the year of the expiry? There has been something recently about getting some extra months by renewing early, but check whether the expiry is in 2009 or 2010.

When you said that you adopted two pets at the same time, that won't give you any more time than adopting one. You are supposed to get a full year from the LAST adoption. It is NOT cumulative. Adopting five pets at once will not extend your account 5 years, but just one. So if you adopted a pet on Oct 31, 2009, your account should expire on Oct 31, 2010. And when you only got two extra weeks, had you by any chance adopted a pet two weeks previously?

I hope that clarifies account renewals for you. If that is not the issue, definitely call Ganz.
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Old 11-12-2009, 12:16 PM   #4
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Default Re: Adopting Pets Not Extending Acount Length Alot?

Did you see what year it was expiring?
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Old 11-20-2009, 12:56 PM   #5
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Default Re: Adopting Pets Not Extending Acount Length Alot?

View Post Originally Posted by Ritzcracker
Did you check the year of the expiry? There has been something recently about getting some extra months by renewing early, but check whether the expiry is in 2009 or 2010.

When you said that you adopted two pets at the same time, that won't give you any more time than adopting one. You are supposed to get a full year from the LAST adoption. It is NOT cumulative. Adopting five pets at once will not extend your account 5 years, but just one. So if you adopted a pet on Oct 31, 2009, your account should expire on Oct 31, 2010. And when you only got two extra weeks, had you by any chance adopted a pet two weeks previously?

I hope that clarifies account renewals for you. If that is not the issue, definitely call Ganz.
I adopt my pets randomly, but I'm sure I didn't adopt any pets in the previous weeks. But even when I adopt one pet, it doesn't extend it by a year.
This helped me alot about future adoptions, thanks for the info!
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