Rare times in local KT. Place your mouse over times and items for time conversions and info.
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I have an item stuck in my room and have tried filling out the form to get it fixed. However, when I try to submit, I'm told that my Account Info doesn't match their records. I have checked and double checked but don't see anything wrong. Has this happened to anyone else--am I overlooking something here or do I need to call Ganz?
Nope--used my real birthday! I took screenshots of all my info when I was signing up and I have checked that info against what I put in the form. I did have one thought--It asks for an email address, but I don't remember having to enter an email address when I first signed up, only when I gave myself "permission" to use the ChatPlus (I'm an adult). Might there be some problem there?
I can certainly call Ganz when I get a chance--I was just hoping there might be some simple solution.
Did you know that you can unstick a lot of things on your own? If the stuck item is an object on a table or pedestal, remove the table, then put it back in the same spot. Leave the room (through a door, not jumping) then re-enter. That often solves the problem for stuck objects. Occasionally I've had to do it a second time, once I had to log off and then come back, but eventually it has worked for me just about every time. Hope that works for you.
Hmm.. check one more time. Make sure there isn't caps lock on and you aren't typing something wrong. If it is not qorking, call up GANZ. If that doesn't work, ask GANZ to come over to your house so they can see that you are typing everything in wright! OKay... maybe not to your house but maybe you could take screen pictures and e-mail them to GANZ. I really hope it all works out
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