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Old 03-13-2009, 10:01 PM   #1
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Default Unanswered: Account Verification Error?

I was trying to change my password on WW, and I found a pet tag of mine, and entered it and all of the other info correctly on the form for resetting passwords. Then it said that my Account Verification Information did not match their records. I KNOW I typed it right, and I even tried multiple pets. I used the email address that I signed up with the account for too, if that makes a difference. Why is it saying this?

---------- TessaKinz added 13 Minutes and 55 Seconds later ----------

anyone????

Last edited by TessaKinz; 03-13-2009 at 10:01 PM.. Reason: Automerged Doublepost
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Old 03-13-2009, 10:07 PM   #2
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Default Re: Account Verification Error?

Check that you haven't reversed the date and month of your birth. Otherwise, I don't know what to tell you. I have had that same problem, don't know why. You'll have to wait till Monday to phone them.

When I phoned, I forgot to ask why the form was giving me that error message.
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Old 03-13-2009, 10:08 PM   #3
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Default Re: Account Verification Error?

i think it needs to be your latest pet or maby try later when its not so glichy
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Old 03-13-2009, 10:15 PM   #4
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Default Re: Account Verification Error?

Thanks both of you.

galpalm, one of the pets I tried was my latest. Unless maybe it has to be your first? It that case I have no hope, I lost that tag years ago. I was under the impression the reason why all of the tags said "Keep This Tag" was so we could use ANY one to reset our passwords...

webberlily, i'll double check that. I guess i'll have to call on monday if this doesn't solve it. Thanks!

---------- TessaKinz added 2 Minutes and 6 Seconds later ----------

View Post Originally Posted by Webberlily
Check that you haven't reversed the date and month of your birth. Otherwise, I don't know what to tell you. I have had that same problem, don't know why. You'll have to wait till Monday to phone them.

When I phoned, I forgot to ask why the form was giving me that error message.
Thanks very much! That must have been it, because I tried again double-checking, and It went through! Hopefully it works. Rep!

Last edited by TessaKinz; 03-13-2009 at 10:15 PM.. Reason: Automerged Doublepost
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Old 03-13-2009, 10:24 PM   #5
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Default Re: Account Verification Error?

hmm, i am going to see if you can use any code for you, i will try

---------- xoxomemexoxo added 1 Minutes and 28 Seconds later ----------

no, mine works. It must be a glitch then!

Last edited by xoxomemexoxo; 03-13-2009 at 10:24 PM.. Reason: Automerged Doublepost
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Old 03-13-2009, 10:26 PM   #6
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Default Re: Account Verification Error?

View Post Originally Posted by TessaKinz
Thanks both of you.

galpalm, one of the pets I tried was my latest. Unless maybe it has to be your first? It that case I have no hope, I lost that tag years ago. I was under the impression the reason why all of the tags said "Keep This Tag" was so we could use ANY one to reset our passwords...

webberlily, i'll double check that. I guess i'll have to call on monday if this doesn't solve it. Thanks!

---------- TessaKinz added 2 Minutes and 6 Seconds later ----------



Thanks very much! That must have been it, because I tried again double-checking, and It went through! Hopefully it works. Rep!
I'm glad it worked for you. Reversed date of birth is the commonest fixable cause of this problem. And usually changing your password is something that you want to do now, right away! Good luck!

---------- Webberlily added 1 Minutes and 31 Seconds later ----------

It should not matter which pet you use, first, last or in between. They should all work.

Last edited by Webberlily; 03-13-2009 at 10:26 PM.. Reason: Automerged Doublepost
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Old 03-13-2009, 10:46 PM   #7
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Default Re: Account Verification Error?

View Post Originally Posted by Webberlily
Check that you haven't reversed the date and month of your birth. Otherwise, I don't know what to tell you. I have had that same problem, don't know why. You'll have to wait till Monday to phone them.

When I phoned, I forgot to ask why the form was giving me that error message.
I reversed that information about three times one day before I finally caught on to what I was doing. And more than likely that is what it is...and the only other thing that I find that sometimes helps is to start all over. Good luck I hope you do not have to wait until Monday to clear up the problem.
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