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Old 08-10-2009, 05:36 PM   #1
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Question Unanswered: Account Personal Information

I set up 4 accounts, one for my granddaughter. Somehow I only kept the personal information on 2 of the 4 accounts. How do I retrieve that information???
My problem is that her account has given the message that she was banned from entering feature codes because she had too many errors. It has been at least 5 days since she could enter any codes. When she clicks on it - it gives the message before she even can enter a code. I need technical support but dont know which name or birthday we used.
And it appears that customer service has been down for service for days as well.
One frustrated grandmother.
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Old 08-10-2009, 05:43 PM   #2
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Default Re: Account Personal Information

I couldn't remember either, but here is how you can do it:

Give them the secret code of your pet. Also to find your birthday and name:
Goto 'My Pets' and click the on information for any of the pets you have. Then click the 'Adoption Certificate' link it gives you. It will say 'Congratulations {The name is here!}' on the card. Then to find the birthday, look through your opened mail, and on your birthday it will send you a notice. The day the notice was sent was your birthday.
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Old 08-10-2009, 09:00 PM   #3
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Default Re: Account Personal Information

Pokemon2 had some good ideas for figuring out the birthday and name that you used.

If you don't want to deal with the e-mail form, however, you can also call customer support at 1-866-WEBKINZ (1-866-932-5469). They answer during normal business hours, Monday-Friday. If you can give them a username and petcode, they should help you.

Good luck!
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Old 08-11-2009, 03:30 PM   #4
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Default Re: Account Personal Information

It is better to call them anyway, because the only thing that works through the customer service form is the stuck items form. If you use it to report a problem that is not listed, all you will get is a standard response. If you call them all you should need is the name of the account and a pet code that is registered on it.
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Old 08-11-2009, 04:29 PM   #5
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Default Re: Account Personal Information

everyone else seems to have good answers. just want to wish you good luck!
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