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Old 12-22-2008, 01:58 PM   #1
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chicken little is sweet stuff
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Default Unanswered: account locked on green screen

I have trouble getting on my grand daughter's account. It locks on the green screen after the "W" goes off. I have three other accounts with no problems ( lol).

I cleared the cache and still no luck.

I called ganz and the recording said to e-mail at support@webkinz.com is that the address that I use on the line that says "to:"

thanks for the help.

chicken little

Last edited by chicken little; 12-22-2008 at 03:15 PM..
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Old 12-22-2008, 04:25 PM   #2
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Default Re: account locked on green screen

I've been having the same problem with my account for the last 4 days. I think that the problem today is the fact that most kids don't have school since it's time for christmas break and there have been activities all day long.

I haven't been able to get on to actually accomplish anything for 4 days without getting "Please wait..." constantly, or the loading "W".

I tried to empty the cache, reboot the computer, tried other accounts and no luck.

Of course, when I email Ganz and called them, too - no response and no help. I am sorry I'm not any help. Wanted to let you know that you aren't the only one having a problem. Sometimes that helps some.

Just trying to get on for the "Big Button on Kinz Cash" today so I can get some SantaKinz stuff...

Oh well!

Have a great day!
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Old 12-22-2008, 05:56 PM   #3
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Default Re: account locked on green screen

Thanks, catditty

It does help knowing it isn't just my account. My other three accounts are fine, just one weird one.

I love the blue hippo, the lil kinz blue hippo is the only one I keep on my desk. She just cries "hug me". She's my favorite.

Thanks and good luck with your account.

chicken little
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